Customer Service Representative for Technical Support

hace 2 días


Guadalajara, Jalisco, México Ibm A tiempo completo

Job Description: As a Customer Service Representative in our Call Center, you will be the primary point of contact for clients, vendors, and senior management. Your goal will be to resolve complex technical problems and provide exceptional customer service.

Your Role and Responsibilities:

  • Take customer calls and provide accurate answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through troubleshooting, navigating the company site or using products or services
  • Ability to multitask and use different sources of information to solve customer issues

Required Skills and Qualifications:

  • 1 year of experience in Customer Service/Call Center roles
  • Proficiency in English and native fluency in Spanish, both written and spoken
  • Flexibility to work on different shifts
  • Excellent communication skills, problem-solving ability, and a strong focus on providing exceptional customer service

About IBM:

IBM Consulting is a global professional services business with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to innovative companies worldwide. Our people are focused on accelerating client businesses through collaboration and responsible technology use.

Benefits:

  • Competitive salary: $55,000 - $65,000 per annum
  • Opportunities for career growth and development
  • Continuous trust and support in an inclusive environment

About Being an IBMer:

We value growth-minded individuals who stay curious, open to feedback, and learning new information and skills. Our IBMers collaborate, share perspectives, and drive exceptional outcomes for customers. They make critical decisions daily, embracing challenges with resources, a can-do attitude, and an outcome-focused approach.



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