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Customer Sales Representative

hace 2 meses

Monterrey, Nuevo León, México Rhi Magnesita A tiempo completo

About the Role

RHI Magnesita is seeking a skilled Customer Sales Representative to join our team in San Pedro Garza García, N.L.

The ideal candidate will be responsible for developing, managing, and delivering support services to our sales force, including order creation and confirmation, direct customer contact, and reconciliation.

This is a full-time position that will report to the Head of Commercial Management NAM. The successful candidate will travel domestically and internationally, with approximately 5% travel time.

Key Responsibilities

  • Assist sales teams with sales reporting and order processing
  • Process customer orders and resolve complaints
  • Advise customers on product shortages, expected delivery dates, and price changes
  • Act as liaison between customers, production, and distribution departments
  • Select, manage, and train on sales-related systems and databases
  • Assist sales teams with individual account and sales territory planning

Requirements

  • Bachelor's Degree in International Trade, Business Administration, Supply Chain, or related field
  • At least 1 year of experience in customer service
  • Bilingual in Spanish and English required; French is a plus
  • Ability to learn quickly, understand business systems, and adapt to urgent requirements
  • Proficiency with MS Office Suite, specifically basic Excel skills
  • Knowledge of SAP
  • Strong verbal and written communication, interpersonal, time management, and problem-solving skills
  • Ability to work under pressure with minimal supervision
  • High level of accountability, accuracy, and efficiency
  • Detail-oriented and highly organized

We Offer

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

About Us

RHI Magnesita is the leading global supplier of high-grade refractory products, systems, and solutions. We serve customers around the world, with a vertically integrated value chain and a presence in 47 production sites, 7 recycling facilities, and over 70 sales offices.