Planning and Customer Service Manager

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Headhunters A tiempo completo
Job Title: Planning and Customer Service Executive

At Humaniq Headhunters, we are seeking a highly skilled Planning and Customer Service Executive to join our team. As a key member of our organization, you will be responsible for managing customer packaging material demand, organizing and planning customer service metrics, and ensuring timely delivery of materials.

Key Responsibilities:
  • Manage customer orders and demands in SAP, ensuring accuracy and alignment with customer requirements.
  • Coordinate with the Logistics Team and Order Center Team to resolve discrepancies and ensure timely delivery of materials.
  • Run escalation processes to resolve customer issues and ensure customer satisfaction.
  • Track and manage customer materials, updating designs and informing customers of deactivating old versions.
  • Collaborate with the European Order Center Team and other sourcing sites to ensure smooth operations.
  • Issue goods (PBDs) in SAP and follow up on time materials deliveries with the Logistics team.
  • Prepare and present reports on Orders Delay Status and Open Orders to management.
Requirements:
  • Bachelor's degree in Business Administration, International Business, Management, or a related field.
  • 3-5 years of experience in demand planning or customer service in a packaging industry.
  • Proficiency in English for business communication.
  • Professional skills in decision-making, analysis, communication, and teamwork.
Benefits:
  • 30-day Christmas bonus.
  • 22 vacation days.
  • $2650 Grocery bonus.
  • 10% saving found.
  • Major Health insurance, family coverage.


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