Strategic Planning and Customer Service Manager

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Headhunters A tiempo completo
Job Summary

We are seeking a highly skilled Strategic Planning and Customer Service Manager to join our team at Humaniq Headhunters. As a key member of our organization, you will be responsible for managing customer packaging material demand, planning and organizing customer service metrics, and ensuring timely delivery of materials.

Key Responsibilities
  • Manage customer packaging material demand by allocating purchase orders or forecasts to production plants and ensuring timely delivery.
  • Plan and organize customer service metrics, including Fill Rate% and On-time%.
  • Enter customer orders or demands into SAP and reconcile confirmed orders with production and delivery dates.
  • Coordinate with the Logistics Team and Order Center Team to resolve discrepancies and ensure timely delivery.
  • Track and manage customer materials, including updating designs and informing customers of deactivating old versions.
  • Coordinate order releases with dispatch and track sleeves and cylinders stock.
  • Manage relationships with the European Order Center Team and other sourcing sites.
  • Issue goods (PBDs) in SAP and follow up on time materials deliveries with the Logistics team.
  • Prepare and present reports on Orders Delay Status and Open Orders on a weekly basis.
  • Collaborate with the Sales Team on monthly reviews of the local Forecast.
Requirements
  • Bachelor's degree in Business Administration, International Business, Management, or a related field.
  • 3-5 years of experience in demand planning or customer service in a packaging industry.
  • English language proficiency for business communication.
  • Professional skills in decision-making, analysis, communication, and teamwork.


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