Customer Development Manager
hace 2 días
At Mars, we are seeking a highly skilled Customer Development Manager to join our team. As a key member of our sales team, you will be responsible for planning, executing, and delivering successful omnichannel initiatives, ensuring customer satisfaction and meeting strategic business objectives.
Responsibilities:
- Develop and execute comprehensive customer digital/ecommerce plans to drive overall business strategies.
- Execute plans for assigned accounts, working closely with the offline team to ensure seamless omnichannel campaigns.
- Perfect execution by planning, communicating, anticipating, measuring results consistently, and implementing corrective action or learning.
- Accountable and responsible for achieving agreed-upon key account targets and KPIs.
- Ensure best-in-class econtent for assigned accounts.
- Oversee the entire process from order placement to payment for assigned eretailers.
- Collaborate closely with the Customer Service and Finance departments to ensure smooth operations.
- Budget management (MAB, Trade).
Requirements:
- Bachelor's degree or above with experience in areas such as eCommerce retailers or media agency. Significant and diverse sales, category, and customer experience.
- At least 1 year in Field Sales, Account Management, Business Development. Understanding of all sales/digital functions, including Kamm offline, Digital, Customer mkt, Community manager, content specialist.
- Leading with data & strategy.
- Experience with e-commerce and B2B/B2C environments, understanding of retailers' business models, and how technology enables marketing and sales.
About Mars:
- Work with over 150,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry-competitive salary and benefits package, including company bonus.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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