Demand Planning and Customer Service Manager

hace 6 días


Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Headhunters A tiempo completo
About the Role

We are seeking a highly skilled Demand Planning and Customer Service Manager to join our team at Humaniq Headhunters. As a key member of our organization, you will be responsible for managing the customer's order cycle, ensuring timely and accurate delivery of products to meet customer needs and achieve contracted goals.

Main Responsibilities
  • Order Management: Manage the customer's order cycle from order entry to payment, ensuring timely and accurate delivery of products.
  • Sales Growth: Manage the evolution of sales with a focus on achieving sales targets (NET Sales).
  • S&OP Cycle: Manage the Sales and Operations Planning (S&OP) cycle with internal areas (Sales, SCM, Finance, and Marketing) to reduce costs in the supply chain and generate greater profitability.
  • Forecasting: Assist the Sales and Business Development Department in making decisions by analyzing management information and preparing short, medium, and long-term forecast projections.
  • Process Compliance: Ensure that processes in the area comply with SOX rules.
  • Demand Planning: Responsible for demand planning of AM-N, defining security stocks of finished product and production blocks aligned with the PCP.
  • Project Development: Responsible for developing projects with the global team related to Demand Planning and Customer experience, contributing to the company's global strategy of planning and customer service processes.
Requirements
  • 6 years of experience leading demand planning/supply chain/customer service areas.
  • Bachelor's degree in business, supply chain management, logistics, or related field.
  • Completed higher education in Engineering, Administration, or Financial planning.
  • Experience leading local and USA teams.
  • Analytical & strategical profile.
  • Desirable MBA in business, administration, supply chain.
  • Sap, Microsoft Office, S&OP Advanced.
  • Lean Manufacturing certification is a plus.
  • ISO14001, ISO9001.
What We Offer
  • Work for a worldwide leader company.
  • Benefits above the law.
  • Professional development.
  • Great place to work certification.


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