Customer Operations Specialist
hace 4 días
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
About the RoleThis position reports to the Order Management Lead and is part of the ELECTRIFICATION team. As a Customer Operations Specialist, you will play a crucial role in ensuring the accurate end-to-end resolution of post-sale customer requests.
Key Responsibilities- Ensure the resolution of post-sale customer requests/complaints/disputes.
- Track any disputes that arise and proactively coordinate with the necessary functions to ensure faster resolution.
- Work with the manager in providing appropriate solutions for customer claims, coordinating with the related teams to ensure complete handling of the complaints, and ensuring containment actions, returns, credits, and/or debits are processed.
- Collect and archive the documentation regarding requests/claims/disputes within the target timeline and ensure all outcomes/actions are recorded and closed in the systems within your scope of responsibility.
- Bachelor's Degree in Electrical, Mechanical, or Electromechanical Engineering.
- +2 years of experience in Customer support.
- Portfolio Management, Business Strategy, and Market Intelligence.
- Residency or relocation to Monterrey, N.L. Mexico is required.
- Knowledge of ERP (SAP) FICO Model, MS Office, and Advanced Excel.
- Strong Leadership, Attention to detail, self-criticism, and excellent customer service attitude.
- Advanced level of English.
We value people from different backgrounds. If you're passionate about creating sustainable solutions, we encourage you to apply today or visit www.abb.com to learn more about our company and the impact of our solutions across the globe.
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