Room Service Order Taker

hace 4 semanas


Xico, México Marriott International, Inc A tiempo completo

Job Summary

Take the lead in providing exceptional guest experiences as a Room Service Order Taker with Marriott International, Inc.

Key Responsibilities:

  • Take room service orders over the phone, answering questions on menu selections and checking with kitchen staff as needed.
  • Assist guests with inquiries regarding wine origin, vintage, and style.
  • Place and log calls for room service orders, notifying guests and management of any delays in service delivery.
  • Communicate additional meal requirements, allergies, and special requests to the kitchen team.
  • Maintain a clean and organized workspace, ensuring prompt and efficient service delivery.
  • Process transactions in the MICROS system and complete closing reports, including MICROS reports.
  • Ensure uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information and protecting company assets.
  • Welcome and acknowledge guests according to company standards, anticipating and addressing their service needs.
  • Develop and maintain positive working relationships with colleagues to reach common goals.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • No related work experience necessary.
  • No supervisory experience required.

About Marriott International, Inc:

We're a global community of associates who create a sense of belonging in over 400 communities worldwide. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. Join us on our mission to be 'The World's Gathering Place'.


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