Order Management Specialist

hace 2 meses


Xico, México Tive A tiempo completo

We are seeking a skilled Order Management Analyst to join our team at Tive. This role is responsible for overseeing the order creation process, ensuring seamless and efficient experiences for customers and accuracy of invoicing and financial statements.

The ideal candidate will have a strong attention to detail, effective communication skills, and the ability to work collaboratively with various internal teams. A Bachelor's Degree in Business Administration, Operations Management, or a related field is preferred, along with 2+ years' experience in order management, order processing, operations, customer service, or a similar role.

Key Responsibilities:

  • Accurately enter customer orders into the company's order management system, verifying all details such as product selection, quantities, prices, and shipping information.
  • Verify and maintain customer information, including contact details, billing addresses, any special requirements or instructions, and order history.
  • C coordinate with sales, customer service, and logistics teams to clarify order details, obtain missing information, or resolve discrepancies.
  • P rovide translation assistance for contracts and documents across internal departments as needed.
  • R esolve any order-related issues or discrepancies, working closely with internal teams and external partners to address technical or billing concerns.

This role also involves collaborating with other departments to continuously improve order entry processes and enhance the overall customer experience. The salary for this position is estimated to be around $65,000-$80,000 per year, depending on location and experience.

Tive offers a fully-remote role with competitive equity, allowing employees to have a sense of ownership in the long-term success of the company. We celebrate diversity and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, committed to creating an inclusive environment of mutual respect for all employees.



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