Order Experience Manager
hace 1 mes
At Zebra Technologies, we are seeking an experienced Order Experience Manager to join our team. As a key member of our Order Experience organization, you will be responsible for leading the streamlining and optimization of our Software and SaaS order and invoice processes.
Key Responsibilities:
- Oversee the work of a moderately sized team of individuals executing order entry/administrative work.
- Select, train, coach, and manage the performance and development of the team.
- Determine business priorities and strategic objectives for the region.
- Align individual performance goals to support achievement.
- Manage the day-to-day optimization of complex non-standard deals.
- Drive execution against service level agreements and report results to management.
- Act as primary point of contact for internal and external audits on product and/or service contract order administration.
- Lead or participate in process/service improvement through identification of opportunity areas.
- Responsible for driving adoption of new/updated technologies, work methods, or tools in assigned territory.
Requirements:
- Bachelor's Degree or equivalent vocational qualification/experience.
- 8-12 years of work experience.
- Expert knowledge of order entry policies and processes.
- Experience with SW and SaaS quote to cash processes.
- Strong technology acumen.
- Solid execution skills and demonstrated track record of accountability.
- Strong process adherence and ability to enhance or identify gaps in process.
- Team player with ability to work independently, proactively respond to inquiries, and deliver results.
- Fluent level of English (written and verbal) as well as local language as applicable.
- Customer service values/orientation.
- Strong leadership skills coupled with a desire and ability for continuous learning/self-development.
About Zebra Technologies:
Zebra Technologies is a leading company that extends the edge of possibility by shaping the future of work on the front line. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
We are a community of changemakers, innovators, and doers who come together to deliver a performance edge to the front line of business. We value our employees and provide opportunities for learning and leadership. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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