Order Experience Specialist

hace 3 semanas


Xico, México Zebra Technologies A tiempo completo

About the Role:

Zebra Technologies is seeking a highly skilled Order Experience Representative to join our team. As a key member of our Order Experience organization, you will be responsible for ensuring the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra's customers into Zebra's system.

Responsibilities:

  • Enter new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
  • May be assigned as primary contact/account representative for a key account/key customer.
  • Meet or exceed all departmental or individual metrics associated with performance against service level agreements.
  • Provide price quotes on request.
  • Ensure proper recording and tracking of all assigned orders.
  • Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, etc.
  • Independently coordinate with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
  • Engage management as required for assistance in addressing new or complex issues.
  • Adhere to OEX customer strategy, lead by example, and follow our customer principles.
  • Deliver a positive ordering and invoicing experience to our customers and partners.

Requirements:

  • Minimum Education: High School or equivalent.
  • Minimum Work Experience (years): 1-2 years.
  • Key Skills and Competencies:
    • Strong data entry skills with attention to detail and quality.
    • Strong process adherence.
    • Fluent level of English (written and verbal) as well as local language as applicable.
    • Customer service values/orientation.
    • Solid knowledge of product and service order policies and processes.
    • Solid professional work behaviors (attendance, teamwork, time management).
    • Strong communication skills (listening, providing clear and concise information, using proper language and communication channels).
    • Intermediate problem-solving skills.

What We Offer:

At Zebra Technologies, we offer a dynamic and supportive work environment that fosters growth and development. As a member of our team, you will have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Language: English



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