HR Generalist

hace 1 semana


Xico, México Trane Technologies A tiempo completo

At Trane Technologies, we're a team that dares to challenge what's possible for a sustainable world. We believe in a better future when we uplift others and enable our people to thrive at work and at home.

**Job Summary:**

We're seeking an HR Generalist to lead and improve the day-to-day customer service support of our active and retired hourly manufacturing and field associates from the LATAM region.

**Responsibilities:**

• Manage the HR Solutions Employee Contact Center in the creation of improved processes, standards, and support to enable the tactical day-to-day operations, customer experience, and issue resolution.

• Partner with departments across the HRS organization to develop and improve key performance indicators (KPIs) in alignment with the organization's strategy.

• Produce and review standard reports (ownership of MDI setup).

• Provide support as needed in problem resolution, transaction processing, and data management.

• Coach and develop team members in how to analyze root cause concerns and communicate resolutions to participants via phone or written correspondence.

• Provide additional support on special projects and other escalated tasks as needed.

• Assist in training new employees, focusing on the 'why' and the 'how'.

• Identify trends or potential questions employees will ask and create and provide FAQs for employees and contact center representatives.

• Assist in the development or revision of standard work for workflows within the department.

• Maintain appropriate staffing levels for the department by analyzing seasonal demand.

**Qualifications:**

• Bachelor's Degree with experience in HR, focusing on customer experience.

• Knowledge of fundamentals of corporate benefits offerings, policy, procedures, and/or training.

• Strong mathematical, analytical, and problem-solving skills.

• Excellent communication and interpersonal skills with the ability to build trusting relationships quickly over the phone and in person.

• Ability to organize, set priorities, work independently, and complete multiple projects/tasks with established deadlines.

• Maintain high levels of confidentiality.

• Project management experience a plus.

• Able to drive enterprise strategies and coach effectively with excellent listening skills.

• Strong ability to understand issues brought by contact center representatives and provide solutions.

• Proficient in Microsoft Excel, PowerPoint, and Word.

**Key Competencies:**

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.


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