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HR Delivery Partner

hace 2 meses

Xico, México Citi A tiempo completo
Job Summary

The Human Resources Generalist - Delivery Expert is an intermediate level position responsible for delivering day-to-day HR support in coordination with the Human Resources team at Citi. The overall objective of this role is to provide a broad range of HR services to client groups within the organization.

Key Responsibilities
  • Assist line managers with the execution of HR processes, including performance management, employee engagement, talent development, employee relations, coaching, training, conflict resolution, and interpretation of employment policies and practices.
  • Partner with Human Resources Advisors (HRAs) and business/functional line managers to recommend, develop, and execute human capital strategies to achieve business goals, and participate on Human Resources Professional Services (HRPS) project teams such as engagement initiatives or re-engineering.
  • Liaise with HR Centers of Excellence (COEs) on various HR functions, including Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent, and Reporting.
  • Manage immigration and mobility/relocation cases.
  • Execute ad hoc requests and projects, such as audit support, Voice of the Employee (VOE) survey preparation, and reporting.
  • Ensure escalated client/employee issues are resolved with urgency and deliver services with a process improvement mindset to increase effectiveness and efficiency.
  • Build and maintain partnerships to foster trust and accountability with all stakeholders.
Requirements
  • 2-5 years of relevant experience in Human Resources, employee relations, and financial services.
  • Experience working with remote locations.
  • Working knowledge of HR functions and applicable US Employment laws.
  • Working knowledge of industry standards and practices.
  • Intermediate - advanced proficiency in Microsoft Excel, Word, PowerPoint, PeopleSoft, and Human Resources Management Systems.
  • Consistently demonstrates clear and concise written and verbal communication.
Education

Bachelor's degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.