Operations Agent
hace 3 semanas
We are seeking a skilled Operations Agent to join our OTS Globe team in Mexico. As an Operations Agent, you will play a crucial role in coordinating and managing incidents, questions, and requirements from our clients, suppliers, and end clients, Tour Operators.
Main Responsibilities:
Incident Management:
- Receive and prioritize customer calls, emails, and phone calls regarding incidents for products and services.
- Diagnose and resolve issues or coordinate with other departments when necessary.
- Ensure customer satisfaction through effective communication and problem-solving.
Client Support:
- Provide timely and courteous support to clients and suppliers.
- Respond to questions and queries using available information resources.
- Track and follow up on issues escalated to ensure client satisfaction.
Supplier Management:
- Manage and reconcile queries, clarifications, and requests from suppliers and hotels.
- Ensure smooth post-trip processes through the use of provided tools.
Requirements:
- Minimum 1 year of experience in a similar or equal position.
- Negotiation abilities, patient, customer-oriented, and positive attitude.
- Good communication skills and proactive listening.
- Flexibility, ability to work under pressure, and problem-solving oriented.
- Tourism knowledge or previous experience.
- Fluent Spanish, English, and Portuguese (written and spoken). Other languages are a plus.
About OTS Globe:
OTS Globe is a dynamic company seeking talented individuals to join our team. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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