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hace 2 meses
We're seeking a highly skilled and motivated IT Support Specialist to join our team at Cognizant. As a key member of our IT team, you will be responsible for providing exceptional support to our clients and ensuring that their IT needs are met.
Key Responsibilities- Adhere to defined processes and SLAs to ensure timely and effective resolution of IT incidents and service requests.
- Provide technical support and troubleshooting for a range of IT issues, including event detection, categorization, and closure.
- Collaborate with cross-functional teams to resolve complex IT issues and improve overall service delivery.
- Contribute to knowledge management by creating and updating knowledge articles and participating in knowledge sharing sessions.
- Act as a buddy for new hires and provide guidance and support to ensure their successful onboarding.
- 1+ year of experience in IT support or a related field.
- Advanced English language skills.
- Experience with ticketing systems and IT service management processes.
Cognizant is a leading IT services provider with a strong commitment to innovation and customer satisfaction. As a member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with a talented and diverse group of professionals. We offer a competitive benefits and salary package, as well as ongoing support and funding for training and development.
At Cognizant, we believe that our culture is what sets us apart. We value diversity, inclusion, and employee well-being, and we are committed to creating a workplace that is respectful and supportive of all employees. If you are a motivated and talented individual who is passionate about IT and customer service, we encourage you to apply for this exciting opportunity.
