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HR Employee/Associate and Labor Relations Senior Consultant

hace 2 meses

Valle de Chalco Solidaridad, México Acuity Brands A tiempo completo

Job Summary

As a key member of the Acuity Brands HR team, this role serves as the primary point of contact for associates and people managers for any type of conflict resolution globally.

Key Responsibilities

  1. Conduct thorough and impartial investigations from intake through resolution, adhering to all defined processes, including case management documentation and corrective action coaching.
  2. Manage complex global associate relations issues and collaborate with HR managers and people managers for complex issues and disciplinary actions.
  3. Partner with HR managers to develop and implement global associate relations best practices and programs.
  4. Resolve and document grievances and resolutions in a timely fashion, individually or with senior management assistance.
  5. Provide people managers with information on policies and procedures, the appeal process, and the corrective action process.
  6. Perform associate file duties as necessary, including coordinating provision of subpoenaed records and responses to unemployment claims; obtaining files or particular file contents as requested by other human resources personnel, assisting with regulatory audits and surveys.
  7. Manage the work to resolve associate relations issues by partnering with people managers and associates, administering policies, and recommending effective solutions for addressing workplace issues.
  8. Maintain collaborative team relationships with peers and colleagues to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
  9. Analyze associate feedback across all levels on a regular basis and revise programs and policies to generate more positive outcomes.
  10. Respond to EEOC, DHR, and MCAD complaints.

Requirements

  • Strong understanding of labor relations and employment laws
  • Excellent communication and interpersonal skills
  • Ability to analyze complex issues and develop effective solutions
  • Experience with conflict resolution and case management
  • Strong organizational and time management skills