Claims Support Specialist
hace 2 semanas
We are seeking a highly organized and detail-oriented Claims Support Coordinator to join our team in Mexico City. As a Claims Support Coordinator, you will play a vital role in supporting our policyholders in the moments when they need us the most.
Main Responsibilities:
- Process and manage claim documents, assigning new claims or activities to our team's Adjusters for processing.
- Communicate regularly with customers and third parties to assess and take decisions on claim evidence.
- Perform various basic claim activities, such as maintaining assignation databases and uploading documents to the system.
Requirements:
- Experience in insurance operations, claims, or a related area is a plus, but not essential as we provide thorough induction and ongoing training.
- Excellent communication skills in English and Spanish (with Portuguese a plus).
- Analytical mindset, well-organized, and great at determining priorities and making decisions.
- Comfortable working independently and carrying out tasks with minimal supervision.
What We Offer:
- A competitive salary range of 148,000 MXN to 266,000 MXN based on experience, plus excellent benefits.
- A fun and dynamic work environment with flexible hours and at least 20 days holiday per year.
- Opportunities for growth and development, including tuition reimbursement and a range of learning opportunities.
About AIG:
AIG is a leading global insurance organization built on 100 years of experience. Our Travel Guard division provides travel insurance plans and assistance services covering a range of needs for leisure and corporate travelers. We are proud to offer a range of employee benefits and resources that help our employees protect what matters most – their healthcare, savings, financial protection, and wellbeing.
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