International Customer Service Representative

hace 1 mes


Juárez, Chihuahua, México Johnson Controls International A tiempo completo

We are seeking a highly skilled International Customer Service Representative to join our team at Johnson Controls International.

As an International Customer Service Representative, you will play a critical role in ensuring seamless communication between our warehouse and customer service teams.

Your primary responsibility will be to effectively follow up on transactions to guarantee that agreed-upon product quantities are delivered to customers as outlined in sales offers/orders, at the designated place and time.

To achieve this, you will be responsible for:

  • Order input in SAP (various order types)
  • Sending order confirmations to customers, including delivery dates based on available-to-promise (ATP) information and partial deliveries
  • Maintaining planned shipping days, including handling delays and customer requests
  • Coordinating internally on solution and corrective actions
  • Actioning on solutions and corrective actions
  • Issuing internal complaints and RMA (return merchandise authorization) if necessary using Salesforce/SAP
  • Sending customer receipt confirmations of complaints
  • FOLLOWING UP ON PENDING BASIC QUOTES

You will also be required to handle customer inquiries regarding deliveries, delays, and problems, as well as follow up on pending basic quotes and coordinate approaches with inside/outside sales representatives.

Key skills and qualifications for this role include:

  • Fluent English language skills
  • Customer-oriented experience with a focus on details
  • PC skills - MS Office
  • Communication and interpersonal skills
  • Problem-solving abilities
  • Experience in international calls
  • SAP knowledge is desirable

The ideal candidate will have excellent problem-solving skills, strong communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

In terms of compensation, we offer a competitive salary of $65,000 per annum, commensurate with your level of experience.



  • Juárez, Chihuahua, México Valutech Outsourcing S.A De C.V A tiempo completo

    At Valutech Outsourcing S.A De C.V, we are seeking a highly skilled Customer Service Representative to join our team. This is a temporary position with a contract length of 4 months.The ideal candidate will have excellent written and verbal communication skills, be fluent in English (>85%), and possess strong customer service skills. They will be responsible...


  • Juárez, Chihuahua, México Genpact A tiempo completo

    At Genpact, we empower our clients to achieve lasting value through innovative solutions. Our team of experts delivers outcomes that shape the future.Job OverviewWe are seeking a Customer Service Representative to join our team in Mexico-Cd. Juarez. As a key member of our operations team, you will play a critical role in ensuring seamless customer...


  • Juárez, Chihuahua, México Fedex Express Lac A tiempo completo

    Job SummaryWe are seeking a skilled and reliable Delivery Service Representative to join our team. As a key member of our operations, you will be responsible for providing excellent customer service, ensuring timely and safe delivery of packages, and maintaining a high level of professionalism in all interactions.


  • Juárez, Chihuahua, México Genpact A tiempo completo

    Genpact is a global professional services firm driven by innovation and customer satisfaction. Our teams work tirelessly to deliver outcomes that shape the future.We are seeking a skilled Customer Service Representative to join our team in Cd. Juarez. As a key member of our operations, you will play a vital role in making outbound calls to service providers...


  • Juárez, Chihuahua, México Lear Corporation A tiempo completo

    About Lear CorporationLear Corporation is a leading Tier 1 automotive supplier serving major manufacturers worldwide with world-class automotive seating and electrical products.We are seeking a dedicated individual to join our team as a Customer Service Representative in Cd. Juarez, Chihuahua, Mexico.Job OverviewThis role offers an excellent opportunity for...


  • Juárez, Chihuahua, México Fastenal Mexico A tiempo completo

    About Fastenal MexicoFastenal has grown from a single store to over 3,000 locations across the globe, each providing tailored local inventory and personal service for our customers.We retain a core belief in people and their ability to accomplish remarkable things if given the opportunity. This philosophy stems an entrepreneurial culture that challenges...


  • Juárez, Chihuahua, México Wistron México A tiempo completo

    Job Title:Customer Service Representative with Excellent Communication SkillsAbout the Job:We are seeking a skilled Customer Service Representative to join our team at Wistron México. As a key member of our Order Management team, you will be responsible for providing exceptional customer service and ensuring timely shipments.Responsibilities:Receive and...


  • Juárez, Chihuahua, México Eaton A tiempo completo

    Eaton's CPD division is seeking a dedicated professional to fill the role of Customer Service Representative.**Key Responsibilities**:Entrusted with order entry and support functions, this role involves pre and post order management, including contract review, order processing, expediting, rescheduling, and order closure.**Customer Interaction**:Timely...


  • Juárez, Chihuahua, México Genpact A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Service Agent to join our team. As a representative of Genpact, you will be responsible for providing exceptional customer service through various communication channels.About the RoleThis is a full-time position that requires a strong commitment to delivering high-quality service. The ideal candidate will...


  • Juárez, Chihuahua, México Fastenal Mexico A tiempo completo

    About UsFastenal Mexico, a leading distributor of industrial and construction supplies, has been growing rapidly since 1967. With over 3,200 locations worldwide, we provide tailored local inventory and personal service for our customers.We are committed to an entrepreneurial culture that challenges every employee to run their own business, create their own...


  • Juárez, Chihuahua, México Electrical Components International A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Electrical Components International. In this role, you will be responsible for providing exceptional customer support and managing customer relationships.Key Responsibilities:Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to...


  • Juárez, Chihuahua, México International Paper A tiempo completo

    Job Overview">We are seeking a skilled Sales Representative to join our team at International Paper. As a sales professional, you will be responsible for understanding the business and developing commercial strategies to drive revenue growth.">About the Role">This is an exciting opportunity to work with a global leader in packaging and paper products. You...


  • Juárez, Chihuahua, México Genpact A tiempo completo

    At Genpact, we're committed to delivering exceptional results for our clients. As a Process Associate in our Customer Service team, you'll play a crucial role in helping us achieve this goal.About the RoleThis position is responsible for making outbound calls to service providers in the United States to process payments on behalf of customers. You will need...

  • Process Associate

    hace 1 mes


    Juárez, Chihuahua, México Genpact A tiempo completo

    Customer Service Representative Opportunity at GenpactWe are seeking a highly skilled and motivated individual to join our team as a Process Associate - Customer Service. As a key member of our operations, you will be responsible for delivering exceptional customer service and resolving issues in a timely and professional manner.Key Responsibilities:Make...


  • Juárez, Chihuahua, México Flex A tiempo completo

    Flex is a diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion, cultivating a workplace culture of belonging where uniqueness is a competitive edge. Our community enables our people to push the limits of innovation,...


  • Juárez, Chihuahua, México Sparrow Company A tiempo completo

    OverviewThe Sparrow Company is seeking a skilled Customer Service Assistant to join our team. This role requires strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.About the RoleWe are looking for a dedicated and customer-focused individual who can provide exceptional service to our clients. As a...


  • Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo

    Job SummaryWe are seeking a skilled Sales Development Representative to join our team at North American Production Sharing, Inc. As a key member of our sales team, you will play a vital role in driving business growth and revenue.About the RoleThis is an exciting opportunity for a highly motivated and results-driven individual to work with our Sales Manager...


  • Juárez, Chihuahua, México Nasdaq A tiempo completo

    About NasdaqNasdaq is a leading provider of financial information and technology solutions. Our mission is to empower informed investment decisions and drive economic growth.Job SummaryWe are seeking an experienced customer service specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to...


  • Juárez, Chihuahua, México HARMAN International A tiempo completo

    Customer Supply Chain Analyst Job OverviewHARMAN International is seeking a highly skilled and experienced Data Driven Customer Supply Chain Analyst to join our team. As a key member of our supply chain team, you will be responsible for analyzing customer demand, optimizing production planning, and ensuring timely shipment delivery.Job Description:We are...


  • Juárez, Chihuahua, México Tecma A tiempo completo

    At Tecma, we are seeking a highly skilled Customer Solutions Representative to join our team. This full-time position offers a competitive salary and excellent benefits package.Job OverviewThe successful candidate will be responsible for assisting customers with general inquiries and ordering information, following up on customer inquiries, interpreting...