Customer Service Representative with Excellent Communication Skills

hace 2 meses


Juárez, Chihuahua, México Genpact A tiempo completo

Job Overview


We are seeking a highly skilled Customer Service Agent to join our team. As a representative of Genpact, you will be responsible for providing exceptional customer service through various communication channels.



About the Role


This is a full-time position that requires a strong commitment to delivering high-quality service. The ideal candidate will have previous experience in customer service and possess excellent communication and problem-solving skills.



Responsibilities



  • Process payments over the phone
  • Follow up on incidents from reporting to closure
  • Document ticket status and follow up
  • Register cases, inquiries, and calls in tracking tools


Requirements



  • Previous experience in customer service
  • Schedule availability to cover 24/7 process
  • Strong teamwork and problem-solving attitude


Compensation


The salary range for this position is $12,000.00 - $14,000.00 per month. This amount is based on market conditions and may vary depending on location and other factors.



Work Location


This is a hybrid remote position located in 32424, Juárez, Chih. We offer a dynamic and supportive work environment that values employee well-being and growth.



Education


A high school diploma or equivalent is required for this position. We value education and recognize its importance in personal and professional development.



Language


We require 85% proficiency in English. This language requirement is essential for effective communication and collaboration within our global team.



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