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Customer Delivery Engineering Lead
hace 2 meses
Job Summary:
We are seeking a highly skilled and experienced Customer Delivery Engineering Lead to join our team at Layer2 Network Consulting. As a key member of our engineering team, you will be responsible for leading customer delivery engagements and providing escalation support for large-scale solutions and complex issues.
Key Responsibilities:
- Lead Customer Delivery Engagements: Provide leadership in creating and sharing intellectual capital, influencing Engineering to improve products, and mentoring others.
- Technical Expertise: Experience leading technical teams in complex technology infrastructure, with strong network design skills and understanding of networking fundamentals.
- Software and Automation Expertise: Knowledgeable in software programmability, automation, orchestration, and virtualization.
- Critical Thinking and Communication: Applies critical thinking in ambiguous situations and communicates difficult concepts effectively.
- Cross-Functional Collaboration: Collaborates cross-functionally to showcase the value of services and solutions, driving customer technology transitions and solution architectures.
- Customer Simulations and Technical Expertise: Builds customer simulations to resolve/validate complex problems and provides technical expertise to document and resolve technical issues.
Minimum Qualifications:
- Experience: Over 8 years of experience in the public sector, especially finance.
- Education: Post-graduate in information technology or equivalent with 8+ years of networking experience.
- Skills: Contributes effectively to Customer Problem Resolution, Innovation, Engineering Engagement, Intellectual Capital, and Talent Development.
- Intellectual Property Creation: Leads the creation and dissemination of intellectual property, including digital assets, for various audiences.
- Complex Problem Resolution: Works with Engineering to resolve complex problems and serviceability issues.
- Technical Skills Development: Continuously strengthens technical skills in relevant and adjacent technologies.
- Customer and Stakeholder Collaboration: Consults and collaborates with customers and stakeholders to optimize products and services based on project requirements, supporting presales activities and translating business needs into solution design.
Scope and Complexity:
- Interfaces: Interfaces with customers, senior leadership, engineers, partners, and internal Cisco stakeholders, including Managers and customer technology executives.
- Technical Expertise: Technical expert in multiple technologies, applying industry-standard practices to ensure optimal product behavior.
