Customer Success Partner Lead

hace 3 días

Ciudad de México, Ciudad de México SAP A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Success Partner Lead to join our team in the LAC region. As a key member of our Customer Success Management and Engagement team, you will play a critical role in driving customer success at scale.

Key Responsibilities
  • Lead a team of Customer Success Partners to ensure successful engagements with customers and drive value across the customer lifecycle.
  • Collaborate with regional and global leadership teams to develop and implement strategies that drive customer outcomes and lead to customer renewals.
  • Monitor SLA performance and maintain high levels of customer satisfaction.
  • Engage with global teams to leverage expertise as needed throughout the customer lifecycle.
  • Contribute to the development of a library of success plays and best practices to further grow SAP's ability to drive customer success.
Requirements
  • Fluency in English, Spanish, and Portuguese.
  • Previous account management experience.
  • Proven people management experience.
  • Strong understanding of Preferred Success and Scale delivery.
  • Experience with successful collaboration with regional and global leadership teams.
  • Experience in territory management and accountability.
  • Strong communication and negotiation skills.
  • Flexible and adaptable approach to team and project management within a fast-changing delivery segment.
  • Excellent governance and stakeholder management skills.
  • Demonstrated strong customer success focus with empathy for customers and ability to build deep executive relationships and earn trusted advisor status.
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are committed to unleashing all talent and creating a better and more equitable world.

We welcome colleagues bringing new perspectives to the team and like being challenged how we can further improve. If you also believe that team collaboration is key for success, you might be the new colleague we are looking for.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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