Customer Service Director

hace 7 días


San Luis Potosí, San Luis Potosí, México First Brands Group, Llc A tiempo completo

**About First Brands Group, LLC**

First Brands Group, LLC is a leading organization in the automotive industry, serving as the parent company of numerous OEM and Aftermarket brands. As a privately held company, we are committed to driving profitable growth and exceeding customer expectations.

**Job Summary**

We are seeking an experienced and highly motivated individual to join our Customer Service Team as a Customer Service Manager. This role will play a pivotal part in delivering exceptional customer experiences and driving business growth.

**Key Responsibilities**

  • Mentor, train, and coach the customer service team to ensure they have the necessary skills and knowledge to provide outstanding customer service.
  • Manage market segments, providing strategic guidance and support to ensure seamless order management processes.
  • Develop, maintain, and deliver daily, weekly, and monthly order management reports to key stakeholders.
  • Review current practices and identify areas for improvement, implementing solutions to enhance order management processes.
  • Proactively monitor potential or past due orders for strategic partners, resolving discrepancies and reporting on progress.
  • Communicate effectively with key stakeholders, providing support for escalations and participating in customer satisfaction meetings.
  • Collaborate with customers and internal partners to ensure the best possible experience.

**Requirements**

  • Minimum of 5 years of experience in customer service order entry, preferably in the manufacturing or distribution sector.
  • Experience with Manufacturing ERP Systems, such as Oracle, SAP, JDE, or AS400.
  • Strong sense of personal accountability and a proven track record of achieving desired results.
  • High degree of responsiveness to customer inquiries and strong analytical and problem-solving skills.

  • Customer Service Director

    hace 2 semanas


    San Luis Potosí, San Luis Potosí, México First Brands Group, LLC A tiempo completo

    About First Brands Group, LLCFirst Brands Group, LLC is a leading organization in the automotive industry, serving as the parent company of numerous OEM and Aftermarket brands. As a privately held company, we are dedicated to driving profitable growth and exceeding customer expectations.Job SummaryWe are seeking an experienced and highly motivated individual...


  • San Luis Potosí, San Luis Potosí, México First Brands Group, LLC A tiempo completo

    About First Brands Group, LLCFirst Brands Group, LLC is a leading organization in the automotive industry, serving as the parent company of numerous OEM and Aftermarket brands. As a privately held company, we are committed to driving profitable growth and exceeding customer expectations.Job SummaryWe are seeking an experienced and highly motivated individual...


  • San Luis Potosí, San Luis Potosí, México Wallenius Wilhelmsen group A tiempo completo

    {"Overview": "As a Customer Care Supervisor at Wallenius Wilhelmsen group, you will play a crucial role in ensuring 100% customer satisfaction in key areas such as inventory management, reception, shipments, and system updates. Your responsibilities will include generating accurate and timely reports, providing exceptional customer service, and identifying...


  • San Luis Potosí, San Luis Potosí, México Resideo Technologies Inc. A tiempo completo

    Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate II at Resideo Technologies Inc.Key Responsibilities:Serve as the primary customer contact for assigned accounts, ensuring all customer needs and expectations are met.Respond to customer inquiries regarding order status, problems,...


  • San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

    **Job Summary:**We are seeking a highly skilled Customer Service Associate II to join our team at Resideo. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.**Key Responsibilities:**Process returns and handle customer inquiries in a...


  • San Luis Potosí, San Luis Potosí, México Hiring Space Sc A tiempo completo

    **About the Role**We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Hiring Space Sc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Answering customer calls...


  • San Luis Potosí, San Luis Potosí, México Valeo A tiempo completo

    Job DescriptionJob Title: Customer Service ContactOrganization: Material Planning/Production ControlSchedule: Full timeEmployee Status: RegularJob Type: Permanent contractKey ResponsibilitiesManage Customer Demands: Recognize and manage all demands for products from customers by driving Sales and operation plan and Master production schedules.Ensure Customer...


  • San Luis Potosí, San Luis Potosí, México Hiring Space Sc A tiempo completo

    About Hiring Space ScWe are a dynamic and growing company seeking a highly skilled Customer Service Representative to join our team. As a Bilingual Call Center Specialist, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • San Luis Potosí, San Luis Potosí, México Hiring Space Sc A tiempo completo

    Job DescriptionWe are seeking a highly motivated and customer-focused Call Center Agent to join our team at Hiring Space Sc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and effective customer...


  • San Luis Potosí, San Luis Potosí, México Bosch A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative at Bosch. The successful candidate will be responsible for analyzing customer releases, transmitting demand to production plants or external suppliers, and tracking shipments in transit to our warehouse.Key ResponsibilitiesAnalysis of...


  • San Luis Potosí, San Luis Potosí, México Benchmark Digital Partners LLC A tiempo completo

    About Benchmark Digital Partners LLCBenchmark Digital Partners LLC is a leading provider of innovative digital solutions for businesses. Our mission is to empower companies to make informed decisions, improve employee safety, and reduce their environmental footprint.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team...


  • San Luis Potosí, San Luis Potosí, México First Brands Group, LLC A tiempo completo

    About the RoleFirst Brands Group, LLC is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and Implement Service Strategies: Create and execute plans to...


  • San Luis Potosí, San Luis Potosí, México Hiring Space Sc A tiempo completo

    We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team at Hiring Space Sc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Main Responsibilities:Answering calls and providing...


  • San Luis Potosí, San Luis Potosí, México Benchmark Digital Partners Llc A tiempo completo

    About Benchmark Digital Partners LLCBenchmark Digital Partners LLC is a leading provider of innovative digital solutions for businesses. We empower companies to make informed decisions, improve employee safety, and reduce their environmental footprint.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our...


  • San Luis Potosí, San Luis Potosí, México Wallenius Wilhelmsen Group A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Wallenius Wilhelmsen Group. As a key member of our operations team, you will be responsible for ensuring the seamless coordination of customer requirements across various areas, including inventory management, reception, shipments, and more.Key...


  • San Luis Potosí, San Luis Potosí, México Benchmark Gensuite® A tiempo completo

    About the RoleBenchmark Gensuite is seeking a highly motivated and detail-oriented Customer Services Associate to join our team. As a key member of our customer support team, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesSupport the Leadership team in achieving customer satisfaction and...


  • San Luis Potosí, San Luis Potosí, México Oil and Gas Job Search Ltd A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Experience to lead our customer experience operations within the San Luis Potosi, Mexico site/HUB. The successful candidate will be responsible for ensuring that customer inquiries and orders are processed timely, accurately, and with the utmost professionalism.Key...


  • San Luis Potosí, San Luis Potosí, México Benchmark Digital Partners LLC A tiempo completo

    {"title": "Customer Services Associate", "description": "Transforming the Corporate World, One Customer at a TimeBenchmark Digital Partners LLC is a leading provider of EHS, Sustainability, and ESG digital transformation software solutions. As a Customer Services Associate, you will play a crucial role in helping our customers achieve their goals and make a...


  • San Luis Potosí, San Luis Potosí, México ABB A tiempo completo

    About the RoleAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.This position reports to the Support Services Manager.Your Key...


  • San Luis Potosí, San Luis Potosí, México oilandgas A tiempo completo

    About the RoleWe are seeking a highly experienced and skilled Director of Customer Experience to lead our customer experience operations in the San Luis Potosi, Mexico site. As a key member of our team, you will be responsible for delivering exceptional customer experiences across multiple business units, ensuring timely and accurate processing of customer...