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hace 2 meses
Benchmark Gensuite is seeking a highly motivated and detail-oriented Customer Services Associate to join our team. As a key member of our customer support team, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Support the Leadership team in achieving customer satisfaction and growth goals.
- Assist in drafting business requirement documentation for project specifications related to business analysis.
- Develop a deep understanding of clients' operations and systems.
- Support Unit Leads with administrative tasks for customers.
- Collaborate with internal teams to build and deliver customer expectations.
- Bachelor's degree (B.A./B.S.) in administrative fields, Marketing, Public Relations, or similar.
- 1+ year relevant customer service experience, highly desired.
- Results-driven mentality.
- PowerPoint skills and experience with Excel preferred.
- Adaptability, able to work in a fast-paced and multitasking environment.
- Proficient English skills spoken and written.
- Exceptional listening, communication, and presentation skills, highly organized, collaborative and detail-oriented.
- Empathetic, positive attitude with a desire to help our team support customer needs.
Benchmark Gensuite enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite platform has helped companies worldwide manage their EHS, Sustainability, Quality, Operational Risk and Compliance, Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions.
