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Customer Service Representative
hace 2 meses
Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate II at Resideo Technologies Inc.
Key Responsibilities:
- Serve as the primary customer contact for assigned accounts, ensuring all customer needs and expectations are met.
- Respond to customer inquiries regarding order status, problems, changes, repairs, and returns.
- Assist other customer service associates with administrative duties and provide support for ordering processing.
- Communicate with various departments to resolve customer issues and ensure timely resolution.
- Process returns, customer invoicing, and prepare forecast reports as needed.
Requirements:
- High School Diploma or equivalent required.
- Experience in customer service, preferably in a Salesforce or SAP system environment.
- Advanced English proficiency and excellent communication skills.
What We Value:
- Able to learn quickly and adapt to new situations.
- Attention to detail and a bias for action.
- Ability to work effectively in a team environment.
- Commitment to discovering ways to improve customer service.
About Resideo Technologies Inc.: We are a leading provider of innovative home comfort solutions, and we are committed to delivering exceptional customer experiences.
