Client Onboarding Coordinator

hace 2 meses

Ciudad de México, Ciudad de México OpenTable A tiempo completo

OpenTable, a leader in the hospitality industry, is dedicated to enhancing the dining experience for millions of guests and thousands of restaurants worldwide. As part of Booking Holdings, Inc. (NASDAQ: BKNG), we leverage over two decades of expertise to empower venues in attracting patrons, optimizing operations, and maximizing profitability.

At OpenTable, every team member plays a crucial role in shaping our services and culture. You will join a global network that includes renowned travel brands, fostering a collaborative and inclusive workplace.

Role Overview:

The Client Onboarding Coordinator (COC) is tasked with ensuring a seamless onboarding experience for our restaurant partners. Utilizing a consultative methodology, the COC will tailor, organize, and deliver training to essential personnel on our various product offerings. The onboarding team manages the comprehensive implementation process, guiding restaurants from initial engagement through configuration to training and launch. This role is performed remotely, employing diverse tools and methodologies to facilitate the onboarding journey. The COC is part of a distributed team focused on equipping each restaurant for success with OpenTable, with performance metrics based on implementation speed, volume, and quality.

Key Responsibilities:

  • Proactively engage with restaurant partners to navigate them through the onboarding journey.
  • Collaborate with restaurant teams to customize the OpenTable system according to their operational needs.
  • Utilize telecommunication and online platforms to train key staff, emphasizing strategies to enhance their operational efficiency with OpenTable.
  • Provide administrative support for the Global Onboarding program, including scheduling training sessions, gathering content, and overseeing software implementations.
  • Assist restaurant staff and potential third-party vendors in deploying the OpenTable RestRef widget.
  • Partner with internal teams to refine and enhance the Onboarding program.
  • Efficiently manage a queue of restaurants to minimize onboarding time.
  • Communicate task statuses and backlog updates to peers and the broader community.
  • Collaborate closely with OpenTable's Sales, Customer Success, Customer Support, and Billing teams to resolve customer challenges.

Qualifications:

  • Minimum of 1 year of experience in a support, implementation, or hospitality role.
  • Proven experience in training non-technical users on software applications.
  • Strong understanding of restaurant operations; direct experience in the industry is advantageous.
  • Ability to make informed decisions in ambiguous situations.
  • Demonstrated ability to drive projects to completion.
  • Self-motivated with a strong desire to achieve results with minimal oversight.
  • Excellent communication skills, particularly in phone and virtual training settings.
  • Preferred educational background includes a college degree.
  • Exceptional organizational, documentation, and time management abilities.
  • Proficiency in English, both written and spoken, is required.

Employee Benefits:

  • Comprehensive Mexican Social Security (IMSS).
  • Year-end bonus equivalent to 30 days of salary.
  • Generous Paid Time Off policy, offering 20 days annually.
  • Vacation premium of 25%.
  • Parental leave provisions.
  • Bereavement leave of 3 days.
  • Marriage leave of 3 days.
  • Performance-based bonuses.
  • Dental and life insurance coverage.
  • Major medical insurance options.

Commitment to Diversity, Equity, and Inclusion:

OpenTable is committed to fostering a workplace that reflects the diverse communities we serve. We believe that hiring individuals with varied backgrounds, experiences, and perspectives is essential for innovation and delivering exceptional experiences for our users and partners. We prioritize representation and ensure that individuals with disabilities receive reasonable accommodations throughout the application and employment process.

  • Onboarding Coordinator

    hace 3 semanas

    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Onboarding AssistantLocation: Remote (EST Time zone)Salary Range: Up to 900 USDWork Schedule: Monday to Friday, 9:00 AM to 6:00 PM (EST)Company Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and...

  • Onboarding Coordinator

    hace 7 días

    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Onboarding AssistantLocation: Remote (EST Time zone)Salary Range: up to 900 USDWork Schedule: Monday Friday, 9:00 AM to 6:00 PM (EST)Job Overview:We are seeking a detail-oriented and organized professional to support the Director of Recruiting, Onboarding, and Compliance in the onboarding process of new hires. This role involves collaborating with...

  • Onboarding Coordinator

    hace 4 semanas

    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Onboarding AssistantLocation: Remote (EST Time zone)Salary Range: up to 900 USDWork Schedule: Monday Friday, 9:00 AM to 6:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the...

  • Onboarding Specialist

    hace 2 meses

    Ciudad de México, Ciudad de México OpenTable A tiempo completo

    About the RoleWe are seeking a highly skilled Onboarding Specialist to join our team at OpenTable. As a key member of our implementation team, you will be responsible for ensuring a seamless onboarding experience for our restaurant partners.Key ResponsibilitiesConfigure and deliver training to key staff on our Core, Pro, Basic, and additional productsWork...

  • Senior Client Onboarding Specialist

    hace 12 horas

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    Senior Client Onboarding SpecialistWe are seeking a seasoned Senior Client Onboarding Specialist to join our AgileEngine team. In this pivotal role, you will facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success. About the RoleClient & Contractor Onboarding: Facilitate the onboarding...

  • Senior Client Onboarding Specialist

    hace 12 horas

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    Senior Client Onboarding SpecialistWe are seeking an experienced Senior Client Onboarding Specialist to facilitate the onboarding process for new contractors at AgileEngine in Mexico City, Mexico. As a trusted partner in project success, your role will ensure seamless onboarding and performance expectations are met.Key Responsibilities:Client Onboarding:...

  • Recruitment Coordinator

    hace 3 semanas

    Ciudad de México, Ciudad de México LESCHACO A tiempo completo

    Job Title: Recruitment CoordinatorLESCHACO is seeking a highly skilled Recruitment Coordinator to join our team. As a Recruitment Coordinator, you will be responsible for designing, implementing, and updating our overall recruiting strategy. You will develop and update job descriptions and job specifications, recruit, interview, and facilitate the hiring of...

  • Middle Client Onboarding Expert

    hace 13 horas

    Ciudad de México, Ciudad de México AgileEngine A tiempo completo

    We are seeking a highly skilled Middle Client & Contractor Onboarding Specialist to join AgileEngine in Mexico City, MexicoAs a top-ranked dev shop according to Clutch and one of the Inc. 5000 fastest-growing companies in the US, AgileEngine delivers award-winning custom software solutions that transform the lives of millions. Our dynamic environment...

  • Onboarding Implementation Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México OpenTable A tiempo completo

    About the RoleWe are seeking a highly skilled Onboarding Implementation Specialist to join our team at OpenTable. As an Onboarding Implementation Specialist, you will be responsible for the successful onboarding of our restaurant partners. This includes configuring, coordinating, and delivering training to key staff on our Core, Pro, Basic, and additional...

  • Client Coordinator

    hace 1 mes

    Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

    Client Coordinator Job DescriptionWe are seeking a highly skilled and empathetic Client Coordinator to join our team at TK Recruitment. As a Client Coordinator, you will be the primary point of contact for our clients, providing exceptional support and guidance throughout the surrogacy process.Key Responsibilities:Provide personalized assistance to clients,...

  • Senior Accountant

    hace 3 semanas

    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Senior Accountant - Client Onboarding SpecialistLocation: Remote (PST Time Zones)Salary Range: up to 5000 USDWork Schedule: Monday to Friday, 7:00 AM and 3:00 PM (PST)Company Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap...

  • Director of Onboarding

    hace 2 semanas

    Ciudad de México, Ciudad de México Third-Party Job Posts A tiempo completo

    Join Our Team as a Director of OnboardingAt Cloudbeds, we're redefining the concept of Property Management Systems for the hospitality industry. As a Director of Onboarding, you'll play a pivotal role in shaping the first impression our clients have with our technology solutions. We're seeking an operational force of nature to execute and improve...

  • Senior Accountant

    hace 2 semanas

    Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Senior Accountant - Client Onboarding SpecialistLocation: Remote (PST Time Zones)Salary Range: up to 5000 USDWork Schedule: Monday to Friday, 7:00 AM and 3:00 PM (PST)Company Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap...

  • Expert Onboarding Specialist

    hace 12 horas

    Ciudad de México, Ciudad de México Motive A tiempo completo

    About the Role: An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT. The Implementation Consultant...

  • Onboarding Implementation Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México OpenTable A tiempo completo

    About the RoleWe are seeking an experienced Onboarding Specialist to join our team at OpenTable. As an Onboarding Specialist, you will be responsible for the successful onboarding of our restaurant partners, configuring and delivering training to key staff on our Core, Pro, Basic, and additional products.Key ResponsibilitiesEnthusiastically contact our...

  • Director of Onboarding and Client Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México Third-Party Job Posts A tiempo completo

    Director of OnboardingCloudbeds is a leading platform redefining the concept of Property Management Systems (PMS) for the hospitality industry. We serve tens of thousands of properties in over 150 countries worldwide. Our award-winning platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience,...

  • Project Coordinator

    hace 3 semanas

    Ciudad de México, Ciudad de México Svitla Systems A tiempo completo

    Project Coordinator Job DescriptionSvitla Systems Inc. is seeking a highly skilled Project Coordinator to join our team in Mexico. As a Project Coordinator, you will play a crucial role in ensuring the successful delivery of projects.Key Responsibilities:Coordinate multiple projects simultaneously, ensuring timely completion and high-quality results.Provide...

  • HEOR Project Coordinator

    hace 2 semanas

    Ciudad de México, Ciudad de México Novo Nordisk A tiempo completo

    Position for Novo Nordisk GBS MexicoWe are seeking a highly skilled HEOR Project Coordinator to join our team in Mexico City. As a key member of our Clinical Data Science and Evidence team, you will play a crucial role in driving excellence in project management and supporting the development of a world-class Global Business Service Centre.As an HEOR Project...

  • Technical Onboarding Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Job DescriptionAs a Technical Onboarding Specialist at Nasdaq, you will play a critical role in onboarding new and existing customers onto our Trade Surveillance Software as a Service (SaaS). This involves managing customer relationships, performing technical integration and data testing, and ensuring seamless onboarding experiences.Key...

  • Functional Onboarding Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Nasdaq A tiempo completo

    Job Title: Functional Onboarding SpecialistJob Summary: We are seeking a highly skilled Functional Onboarding Specialist to join our team at Nasdaq. As a key member of our onboarding process, you will be responsible for providing essential support and guidance to customers from early stages until go-live of NTS service implementation and usage.Key...