Process and Performance Lead
hace 2 meses
**About Hewlett Packard Industrial Division**
We are a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing.
Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion meanwhile increasing our customer satisfaction and brand loyalty.
**Responsibilities**
- Manages our E2E HW billing program, ensuring efficient and accurate billing processes.
- Develops and oversees HW billing processes, maintaining high standards of quality and compliance.
- Tracks revenue, billing, and collection gaps, identifying areas for improvement.
- Collaborates with Finance, Sales, Service, and Supplies to determine strategy, policies, and procedures.
- Develops and maintains internal and external relationships to support management of scope and expectations.
- Operates as a team member, advising on methods to improve business processes and efficiencies.
- Identifies procedural changes within the Sales Operations team to achieve operational excellence.
- Complies with procedural/audit/records retention policies, ensuring compliance and data integrity.
**Key Skills**
- Fluent in English (written & oral).
- Process Management & Transformation: Identifies process short-comings and works with others to improve or transform processes.
- Problem Solving: Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
- Change Management: Develops methods for supporting innovation/change across the organization.
- Demonstrates analytical skills and strong process orientation with critical attention to detail.
- Excellent communication skills, with ability to build and maintain strong internal/external relationships and teamwork.
- Leadership, ability to work autonomously, tolerance of ambiguity, critical thinking, ability to influence and persuade, decision-making, flexibility, creativity, initiative, and presentation skills.
**Impact & Scope**:
Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
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