Technical Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México F5 A tiempo completo
About This Role

We are seeking a highly motivated Technical Support Coordinator II to join our team at F5. In this role, you will be responsible for providing exceptional customer support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide technical assistance to customers via phone, email, and chat
  • Build and manage customer cases, ensuring timely resolution and follow-up
  • Partner with internal teams to resolve complex technical issues
  • Develop and maintain accurate and up-to-date documentation
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • Associate degree in a technology field or equivalent experience
  • 1+ years of call center experience and 1+ years of technical support experience
  • Proficient in Windows and Outlook, with ability to learn new tools and technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with minimal supervision

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

Location: This role is located in Guadalajara, Mexico.

About F5: At F5, we are passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. We are committed to innovation, collaboration, and continuous improvement, and we are seeking like-minded individuals to join our team.



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