Retail Service Desk Lead and Project Manager

hace 2 semanas


Xico, México Toshiba Global Commerce Solutions, Inc. A tiempo completo

We are seeking a highly skilled Retail Service Desk Lead and Project Manager to join our team at Toshiba Global Commerce Solutions, Inc.

As a key member of our Services Team, you will be responsible for planning, scheduling, monitoring, evaluating, and driving call center / service desk projects to ensure they meet established time, SLAs, SLOs, procedures, costs, and tools of call & incident management.

The ideal candidate will have 4+ years of experience in Service Desk & Project Management, with 3 years' experience in retail industry, particularly store operations. They should also possess strong written and oral communication skills, a sense of urgency, and the ability to drive issues to closure with a focus on successful results.

The salary for this role is estimated to be around $110,000 - $140,000 per year, depending on location and experience.

In addition to your technical skills, we are looking for someone who can lead by example, build complex project plans independently or with minimal guidance, and effectively communicate project status internally and with customers.

You will also have the opportunity to mentor junior team members, contribute to knowledge-sharing sessions, and participate in vendor negotiations.

We offer a range of benefits, including career growth opportunities, constant training and tutoring, flexible work hours and dress code, and a pleasant work environment with game room, nap area, and amenities.

Toshiba Global Commerce Solutions, Inc. is an equal employment employer committed to providing employment opportunities and fostering diversity, equity, and inclusion for all our people.



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