Technology Alliances Strategy
hace 1 día
We're seeking a highly skilled Technology Alliances Strategy & Operations Manager to join our team at Zendesk, Inc. This role will play a critical part in driving strategic initiatives, sourcing and managing data, and tracking performance across our Product, Sales, Customer Advocacy, and Finance teams.
Responsibilities:- Salesforce Management: Own the maintenance and optimization of our Salesforce instance, including reporting and overall hygiene.
- Data Analytics: Collaborate with our Product and Data teams to own all Tech Alliances data within LookerStudio and our Enterprise Data Warehouse, including creating and running queries against the data, as well as reporting and conducting analyses to provide insights across the organization.
- Process Optimization: Establish best practices and standard operating processes for key activities, such as resell program and strategic partnerships, in collaboration with Tech Alliances and other stakeholders.
- Partner Portal: Own our external facing Partner Portal to ensure a streamlined partner onboarding journey and continued data integrity between the Portal and our internal CRM.
This role requires a high level of curiosity, attention to detail, understanding of sales and support business processes, and the ability to collaborate and achieve buy-in at all levels across the business. You should be comfortable with all kinds of data, as well as sourcing data from systems such as Salesforce and LookerStudio, and in all stages of data analysis.
We're looking for someone who has previously led elements of business planning and review processes for software/SaaS companies and has the acumen and experience to identify and anticipate trends that may require shifts in strategy or prioritization.
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