Bilingual Agent Legal Specialist

hace 2 meses


Chihuahua, Chihuahua, México Back Office De Chihuahua A tiempo completo

Vacante en el Back Office De Chihuahua


In solvoWe are seeking a dedicated and detail-oriented Intake Specialist to manage the intake process for clients, handle high volumes of inbound calls, and ensure excellent customer service throughout each interaction. As the first point of contact, the candidate will schedule appointments, provide interpretation of calls, and reroute inquiries to paralegals as needed. The ability to offer clear communication, patience, and empathy will be essential in delivering outstanding service to our clients.


Contrato: termino indefinido + pago prestaciones sociales
Salario*pesos mxn brutos
Modalidad: Presencial

Responsabilidades clave:
1. Manejar aproximadamente 100 llamadas entrantes diarias desde clientes y prospectos.

2. Programar citas de manera eficiente y precisa en función de las necesidades de los clientes y la disponibilidad del personal.

3. Interpretar llamadas, garantizando que los mensajes de los clientes se comuniquen claramente y con precisión.

4. Redactar resúmenes de traducciones para clientes y equipos internos según sea necesario.

5. Proporcionar actualizaciones oportunas sobre los procesos en curso a clientes y partes relevantes.

6. Reroutear llamadas a paralegales o departamentos adecuados para su manejo adicional.

7. Proporcionar servicio al cliente excepcional manteniendo la profesionalidad y empatía en cada interacción.

Nivel de educación deseado:
Básica

Nivel de experiencia deseado:
Nivel Inicial

Función departamental:
Legal

Industria:
Centros de llamadas / Telemarketing

Habilidades:

legal
- inglés
- ventas
- servicio al cliente



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