Technical Support Specialist

hace 2 semanas


Chihuahua, Chihuahua, México Mxvax A tiempo completo

Fulfill a demanding role as an IT Technical Support Specialist with Mxvax, providing first-line technical assistance for hardware, software, and network issues.

This position requires a fully bilingual professional who is available to relocate in Arlington, TX. A US Visa is required for this opportunity.

Key Responsibilities:

  • Provide timely technical support for hardware, software, and network problems.
  • Troubleshoot and resolve computer and network problems, including installations, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
  • Set up new workstations, including hardware and software installation, and provide basic user training when necessary.
  • Maintain IT inventory, including tracking and managing computer equipment, accessories, and software licenses.
  • Assist with the maintenance and upgrade of systems and networks, including troubleshooting connectivity issues.
  • Perform system backups, software updates, and routine maintenance to prevent IT issues.
  • Evaluate and escalate unresolved issues to higher-level support or external vendors as needed.
  • Document procedures and technical resolutions to contribute to a knowledge base.
  • Follow security protocols and maintain a secure IT environment.

Requirements:

  • Currently pursuing or completed a degree in Information Technology, Computer Science, or a related field (preferred but not required).
  • Proven experience in providing technical support or IT help desk experience.
  • Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common hardware and software troubleshooting techniques.
  • Familiarity with basic networking concepts (LAN, WAN, routers, switches).
  • Excellent problem-solving skills and the ability to troubleshoot a variety of technical issues.
  • Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently, manage time efficiently, and handle multiple tasks.
  • Basic knowledge of cybersecurity best practices is a plus.

Compensation: The estimated salary for this position is between $55,000.00 and $60,000.00 per month, depending on experience and qualifications.



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