Euc Admin Team Lead

hace 3 semanas


Xico, México Hitachi Digital Services A tiempo completo

About Hitachi Digital Services

We're a global digital solutions and transformation business with a bold vision of our world's potential. Our company is people-centric, aiming to power good through innovation, technology, and deep expertise.

Our team has the talent and passion to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The Job Description

This role involves demonstrated customer service & troubleshooting skill sets. You must be customer service focused, desiring to exceed customer expectations at every opportunity. The ability to work independently yet adhere to company standards in areas of documentation, planning, and execution is also essential.

You'll need proven ability to take ownership of job responsibilities with minimal oversight. Effective communication and team collaboration skills are necessary for success in this role.

Requirements

  • At least 3-7 years of IT-related support experience
  • Comfortable supporting executive team members
  • Strong background in Intune administration, mobile device management, Active Directory User Management and GPO, Microsoft Entra ID, Windows and Mac OS, Azure VDI
  • Triage desktop support tickets, and work with the NOC and Desktop Engineering teams to resolve issues
  • Provide PC and Apple hardware support for escalations
  • Create and maintain KB (Knowledge Base) articles, runbooks and desktop instructions for all routinely performed tasks
  • Be the escalation point and provide training for lower-level technicians

About the Role

$120,000 per year

This is a unique opportunity to join a global team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society.

Benefits

We offer industry-leading benefits, support, and services that look after your holistic health and wellbeing. Flexible arrangements that work for you are also available. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to protected characteristics.



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