Digital Transformation Manager

hace 1 semana

Santa Catarina, Nuevo León, México Carrier A tiempo completo

**Job Summary**

We are seeking a highly experienced Digital Transformation Manager to lead and manage programs that include the relationship, scope, and budget for implementation projects. The ideal candidate will have a strong background in project leadership, technical direction, and change management.

**Key Responsibilities**

  • Lead and manage programs that include the relationship, scope, and budget for implementation projects.
  • Leads teams during project planning, analysis, design, build, test, go live, and hyper care phases of project implementation.
  • Manage external implementation partners, software vendors, and service providers.
  • Participate in developing request for proposals/quote, work to develop project proposals, and statements of work.
  • Demonstrate broad project leadership, impacting significant technical direction; exert influence outside of immediate team and drive change.
  • Establish and maintain strong relationships with functional owners and CoE teams.
  • Use deep technical and process knowledge to drive engagement.
  • Improvise internal processes to increase department efficiency managing projects and development.
  • Manage metrics, SLA & SLO, executive dashboard, and financials.
  • Manage ongoing operations to ensure solutions are performing as expected and meeting or exceeding expectations.
  • Execute full turnaround by enabling visibility into project pipeline, prioritizing strategic projects, communicating needs, and focusing on strategic hires.
  • Formulate contingency plans to address schedule revisions, manpower adjustments, fund allocations, and work requirements.
  • Develop peer, cross-functional relationships to leverage best practices, maximize solution quality, and drive user adoption.

**Requirements**

  • 10+ years of overall experience, with 6+ years of managing projects, leading small teams in IT/Digital space for Global companies with excellent people and program management skills.
  • Experience with supporting global shared services organizations and offshore models working closely with remote teams.
  • Proven track record and experience in managing and supporting global functions with large global enterprises across multiple legal entities and geography in a highly complex systems and project environment.
  • Action-oriented and results-driven with an ability to drive new and innovative solutions in alignment to the organization's/functions strategy.
  • Prior hands-on experience with Enterprise systems, Database, Reporting, and Analytics, and Intelligent automations including RPA.
  • Experience with Process Mining solutions preferred.
  • Experience with M&A, Divestitures, TSA is a bonus.
  • Comfortable making timely, difficult decisions to ensure priorities meet critical business needs and timelines.
  • Good understanding and experience of modern software development methodologies and experience with process methodology.
  • Sound analytical and problem-solving skills with high internal drive with an ability to work with ambiguous and incomplete information.
  • Strong relationship building and influencing skills; able to mediate opposing viewpoints; work well in a team environment.
  • Strong organizational skills and experience working with decision makers in a fast-paced, matrixed organization.
  • Ability to communicate with key business partners clearly and succinctly is essential, including senior executives.
  • Excellent written, visual, and oral communication skills are essential.

**Equal Opportunity Employer**

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.

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