Senior Basis Expert for Cloud Services

hace 18 horas


Ciudad de México, Ciudad de México SAP A tiempo completo

About SAP Enterprise Cloud Services

SAP is a market leader in end-to-end business application software and related services, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively.

We are looking for an analytical, solution-orientated Senior Basis Consultant to keep SAP Enterprise Cloud Services (ECS) Customer systems running.

As part of the Critical Incident Management team, you will support, troubleshoot and resolve alerts and incidents and seek opportunities to streamline standard operating procedures through automation.

You will have to collaborate with other roles like Major Incident Manager, Level 3 support for various Technical Areas, Managed Service Providers, Global Cloud Services and Hyperscalers and sometimes guide other roles on the process and technical details for troubleshooting, action planning and resolution related to critical / major incidents.

Key Responsibilities

  • Support and troubleshoot ECS customer systems
  • Resolve alerts and incidents in a timely manner
  • Streamline standard operating procedures through automation
  • Collaborate with other teams to resolve complex issues

Required Skills and Qualifications

  • 8+ years of experience with SAP Basis
  • Experience in at least one Non-NetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc.
  • Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)
  • Experience supporting Large and Complex Productive SAP environments.
  • Experience working on Hyperscalers environments with focus on GCP, Azure or AWS
  • Strong working knowledge in Linux and Windows operating system platforms

Benefits

SAP offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We value diversity, inclusion, and equal opportunity. We are committed to creating a workplace that is welcoming and inclusive for everyone, regardless of background or ability.

Estimated salary: $120,000 - $180,000 per year, depending on location and experience.

This role requires regular travel to SAP sites and customer locations, approximately 10% of the time.



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