Cloud Services Delivery Manager
hace 4 semanas
The Cloud Services Delivery Manager is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.
This role oversees the customer lifecycle from contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support for a range of customers.
Key tasks comprise:
- Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Initiating digital service kick-offs for customers
- Contributing to onboarding and transitioning customers to ECS
- Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as applicable
- Executing technical feasibility studies/solution reviews (if applicable)
- Contributing to customer release and maintenance activities
- Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
- Executing problem management and continuous improvement
Role Requirements
- An engineering graduate with a minimum 4+ years of work experience as an SAP technical consultant with 2+ years in a customer-facing role (consulting, IT support, IT services, etc.)
- Excellent customer focus/networking/relationship building/results-driven/self-organized/decision-making skills
- A strong understanding of IT Service Management, SAP Basis, and SAP Application
- Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
- Good knowledge of ECS operations infrastructure, processes, and automation tools like SPC, TIC, etc.
- Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals, cloud architecture, and IT technical infrastructure
- Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
Salary Range: $120,000 - $180,000 per year
About SAP
SAP is a global leader in enterprise software and software-related services. Our company helps organizations around the world run better by creating innovative solutions that provide real value for businesses and society.
We offer our employees diverse opportunities for growth and development, flexible working models, and a culture of inclusion. We believe in unleashing all talent and creating a better and more equitable world.
-
Enterprise Cloud Services Customer Engagement Manager
hace 2 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP Enterprise Cloud Services.The successful candidate will be responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and oversees...
-
Cloud Operations Manager, AWS Managed Services
hace 3 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoJob Title: Cloud Operations Manager, AWS Managed ServicesAbout Amazon Web Services Mexico S. de R.L. de C.V.Amazon's technology business has a history and tradition of leading the world in innovative web-related technologies and services.We are looking for an experienced Cloud Operations Manager to join our team in AWS Managed Services. As a key member of...
-
Cloud Solutions Manager
hace 3 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoAbout the JobWe are seeking a highly skilled Cloud Solutions Manager to join our team at SAP Enterprise Cloud Services. As a key member of our organization, you will be responsible for managing customer relationships and delivering high-quality cloud solutions.Job Description:Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud...
-
SAP Cloud Services Delivery Manager
hace 2 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoCompany OverviewSAP is a global leader in enterprise software and services, helping more than 400,000 customers worldwide to run better. Our solutions cover a wide range of business areas, including database, analytics, intelligent technologies, and experience management.We are a cloud company with over 200 million users and more than 100,000 employees...
-
Digital Cloud Solutions Manager
hace 3 semanas
Ciudad de México, Ciudad de México SAP SE A tiempo completoAbout UsSAP SE is a global leader in enterprise software and services. Our mission is to help organizations run better by using business technology solutions.Salary InformationThe estimated annual salary for this position is $120,000 - $180,000, depending on location and experience.Job DescriptionWe are seeking an experienced Digital Cloud Solutions Manager...
-
DevOps Service Delivery Manager
hace 2 meses
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob SummaryWe are seeking a highly skilled DevOps Service Delivery Manager to join our team at Publicis Sapient. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with our...
-
DevOps Service Delivery Manager
hace 1 mes
Ciudad de México, Ciudad de México Publicis Sapient A tiempo completoJob SummaryWe are seeking a skilled DevOps Service Delivery Manager to lead our cloud infrastructure and service delivery team at Publicis Sapient. As a key member of our technology organization, you will be responsible for delivering high-quality services to our clients while maintaining a strong focus on customer satisfaction and relationship...
-
Senior Cloud Transformation Manager
hace 4 semanas
Ciudad de México, Ciudad de México Amazon A tiempo completoAbout the RoleWe are seeking a Senior Cloud Transformation Manager to lead our customers' digital transformation journeys, leveraging Amazon Web Services (AWS) cloud products and services. The successful candidate will have a proven track record of successful delivery of cloud transformation projects, excellent customer-facing skills, and a deep...
-
Cloud Customer Engagement Manager
hace 2 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoSAP Enterprise Cloud Services (ECS) is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide in a 24x7 operations model. Our portfolio of private cloud solutions transforms SAP products into solution-as-a-service on customers' preferred infrastructure, including Hyperscalers as...
-
Digital Transformation Manager for Cloud Services
hace 2 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoAbout SAPSAP is a global leader in enterprise software, helping more than 400,000 customers worldwide to work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration and innovation, with a strong emphasis on customer satisfaction.Job DescriptionWe are seeking an experienced Digital Transformation...
-
Security Services Manager
hace 2 semanas
Ciudad de México, Ciudad de México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completoJob SummaryThe Security Services Manager (SSM) is a key position in Amazon's Delivery Centers, responsible for providing security services and asset protection in a designated fulfillment center.
-
Cloud Operations Manager, IT Service Delivery Expert
hace 4 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the Role:As a Cloud Operations Manager at Amazon Web Services Mexico S. de R.L. de C.V., you will be responsible for leading and managing a team of operations engineers to deliver exceptional service to our customers. With a strong technical background and experience in managed service providers, you will drive operational excellence across the site...
-
Cloud Territory Sales Manager
hace 4 semanas
Ciudad de México, Ciudad de México Oracle A tiempo completoJob SummaryWe are seeking a highly motivated Cloud Territory Sales Manager to join our team at Oracle. In this role, you will be responsible for selling cloud services in a defined territory.
-
Senior Cloud Engagement Manager
hace 2 meses
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly experienced Senior Engagement Manager to join our Amazon Web Services (AWS) Professional Services team in Mexico. As a key member of our team, you will be responsible for leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to realize their...
-
Cloud Territory Manager
hace 4 semanas
Ciudad de México, Ciudad de México Oracle A tiempo completoOverviewOracle is seeking a highly motivated and results-driven Cloud Territory Manager to join our team.About the RoleThe successful candidate will be responsible for selling cloud services in a defined territory, identifying, qualifying, and closing new opportunities.They will manage accounts through the entire sales process, from business development...
-
Cloud Computing Business Development Manager
hace 3 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoUnlock Your Potential as a Cloud Computing Business Development Manager at Amazon Web Services Mexico S. de R.L. de C.V. - C68We are seeking an exceptional Business Development Manager to lead our Go-To-Market (GTM) strategy in LATAM, focusing on AWS Graviton business development. This is a unique opportunity to drive growth and innovation in the cloud...
-
Cloud Service Delivery Specialist
hace 19 horas
Ciudad de México, Ciudad de México Adenza A tiempo completoWe are seeking a Cloud Service Delivery Specialist to join our team of experts in providing top-notch service to leading financial institutions globally.Division OverviewOur development teams ensure the delivery of high-quality codes, while product managers collaborate with technical experts to design and build software and product roadmaps. Our QA team...
-
Cloud Engineer
hace 1 mes
Ciudad de México, Ciudad de México Capital One A tiempo completoSenior Manager, Software Engineering, DevOps RoleWe are seeking a Senior Manager, Software Engineering, DevOps to lead a portfolio of diverse technology projects and a team of developers with deep experience in machine learning, distributed microservices, and full stack systems. The ideal candidate will share passion for staying on top of tech trends,...
-
Latin America HR Services Manager
hace 4 semanas
Ciudad de México, Ciudad de México WTW A tiempo completoHR Services Manager OverviewThe Regional HR Services Manager for Latin America will be responsible for delivering HR Services to the region, ensuring a positive and constructive business, colleague, and manager experience. Key responsibilities include managing HR Services, overseeing employee lifecycle administration, and developing strong working...
-
Cloud Operations Manager, AWS Managed Services
hace 4 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the OpportunityAre you a seasoned IT leader with experience in managing cloud infrastructure and teams? Do you have a passion for driving operational excellence and customer satisfaction? Look no further! Amazon Web Services (AWS) is seeking an experienced Cloud Operations Manager to join our team.This is a senior-level leadership role that requires a...