Cloud Services Delivery Manager

hace 8 horas


Ciudad de México, Ciudad de México SAP A tiempo completo
About the Role

The Cloud Services Delivery Manager is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables.

This role oversees the customer lifecycle from contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support for a range of customers.

Key tasks comprise:

  • Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Initiating digital service kick-offs for customers
  • Contributing to onboarding and transitioning customers to ECS
  • Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support, as applicable
  • Executing technical feasibility studies/solution reviews (if applicable)
  • Contributing to customer release and maintenance activities
  • Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement
  • Executing problem management and continuous improvement

Role Requirements

  • An engineering graduate with a minimum 4+ years of work experience as an SAP technical consultant with 2+ years in a customer-facing role (consulting, IT support, IT services, etc.)
  • Excellent customer focus/networking/relationship building/results-driven/self-organized/decision-making skills
  • A strong understanding of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Good knowledge of ECS operations infrastructure, processes, and automation tools like SPC, TIC, etc.
  • Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals, cloud architecture, and IT technical infrastructure
  • Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)

Salary Range: $120,000 - $180,000 per year

About SAP

SAP is a global leader in enterprise software and software-related services. Our company helps organizations around the world run better by creating innovative solutions that provide real value for businesses and society.

We offer our employees diverse opportunities for growth and development, flexible working models, and a culture of inclusion. We believe in unleashing all talent and creating a better and more equitable world.


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