Senior Basis Consultant for ECS Delivery/Critical Incident Management

hace 2 semanas


Ciudad de México, Ciudad de México SAP SE A tiempo completo

About the Role

We are seeking an analytical and solution-oriented Senior Basis Consultant to join our SAP Enterprise Cloud Services Delivery Technical Operations team. As a key member of our Critical Incident Management team, you will be responsible for ensuring the 24x7 availability of SAP systems running on SAP ECS.

Key Responsibilities

  • Support, troubleshoot, and resolve alerts and incidents related to SAP ECS Customer systems.
  • Collaborate with other roles, such as Major Incident Manager, Level 3 support, Managed Service Providers, Global Cloud Services, and Hyperscalers.
  • Streamline standard operating procedures through automation and guide other roles on troubleshooting, action planning, and resolution.

Requirements

  • Experience in SAP Basis NetWeaver (ABAP and Java Basis administration) and Non-NetWeaver technologies, including HANA DB.
  • Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial).
  • At least 8 years of working experience with SAP Basis, with most years in IT Operations and significant experience in working on incidents and alerts.
  • Strong problem-solving and analytical ability to tackle complex problems in IT operations.
  • Experience of handling operations for IT systems hosted in the cloud.

About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We are a cloud company with 200 million users and more than 100,000 employees worldwide, committed to a culture of inclusion, focus on health and well-being, and flexible working models.

What We Offer

  • A highly collaborative team environment with a strong focus on learning and development.
  • Recognition for your individual contributions and a variety of benefit options.
  • A chance to work on cutting-edge technologies and contribute to the success of a global company.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.



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