Senior Basis Consultant for ECS Delivery/Critical Incident Management

hace 4 semanas


Ciudad de México, Ciudad de México SAP A tiempo completo

We empower innovation

SAP's culture is centered around helping our employees build breakthroughs together. How? We focus on creating a workplace that values diversity, flexibility, and a purpose-driven approach. We offer a collaborative environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. What you'll do

In this role, we're looking for analytical, solution-oriented Senior Basis Consultants experienced in NetWeaver & Non-NetWeaver technologies to ensure SAP Enterprise Cloud Services (ECS) customer systems run smoothly.

Our Senior Basis Consultants, part of the Critical Incident Management team, are responsible for the 24x7 availability of SAP systems running on SAP ECS. You will support, troubleshoot, and resolve alerts and incidents, seeking opportunities to streamline standard operating procedures through automation. You will collaborate with other roles like Major Incident Manager, Level 3 support, Managed Service Providers, Global Cloud Services, and Hyperscalers, and guide other roles on the process and technical details for troubleshooting, action planning, and resolution related to critical/major incidents.

What you bring

We're looking for SAP Basis NetWeaver (ABAP and Java Basis administration) and Non-NetWeaver Consultants with experience in HANA DB, comfortable working in a fast-paced, dynamic environment. You should have the following technical skills/experience:

  • Experience in at least one Non-NetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc.
  • Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)
  • Experience supporting Large and Complex Productive SAP environments.
  • Experience working on Hyperscalers environments with focus on GCP, Azure, or AWS.
  • Strong working knowledge in Linux and Windows operating system platforms.
  • At least 8 years of working experience with SAP Basis.
  • Most of the years of experience should be in IT Operations with significant experience in working on incidents and alerts (having experience in upgrade or migration project is not enough, experience in Operations is key).
  • Problem-solving and analytical ability to tackle complex problems in IT operations.
  • Experience of handling operations for IT systems hosted in the cloud.

In addition to your excellent technical skills, you should have strong capabilities in technical documentation and the ability to work effectively in international and virtual teams. You should be fluent and comfortable with both written and oral English communication. You should be a go-getter who is ready to take up any challenge and solve a problem within a specified time with an eye for quality and with a mindset to provide sustainable solutions.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.



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