Community Experience Manager
hace 1 mes
Classpop is a leading marketplace for unique social experiences, connecting customers with top instructors and content creators. Our platform offers a wide range of classes, from dance and cooking to floral arranging and mixology.
Role OverviewWe are seeking a Community Team Lead to join our operations team. This is a key role that requires strong leadership and communication skills, with a focus on building and maintaining relationships with our community partners.
Responsibilities- Lead and support our community partners, ensuring they have a positive experience on our platform.
- Collaborate with customer service to ensure timely and effective resolution of customer inquiries.
- Develop and track key performance indicators (KPIs) to measure partner success and identify areas for improvement.
- Monitor partner availability, bookings, and dates to ensure seamless operations.
- Identify opportunities to enhance partner efficiency and suggest process improvements.
- Provide expert support to partners, responding to inquiries through multiple channels and providing solutions to platform-related issues.
- Assist our community of hosts with questions or requests related to our platform, tools, and communication.
- Minimum 4 years of experience managing community partners.
- Ability to analyze data and set KPIs with minimal guidance.
- Proficient in Google Suite and Excel, with experience working with a CRM.
- Excellent verbal and written communication skills, with a positive attitude and willingness to learn and grow.
- Ability to work efficiently and distraction-free in a home office environment.
- 100% remote work environment, with the flexibility to work from anywhere in the world.
- A strong and friendly team of co-workers, with a great work environment.
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Community Partnerships Manager
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