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Renewal Specialist
hace 2 meses
The Customer Success Renewal Specialist is a key member of the SAS - Global team, responsible for driving customer retention and renewal strategy. This role requires a strong focus on contract negotiation, account management, and customer success.
Key Responsibilities- Develop and execute win/win negotiation strategies for medium to large account contract renewals, optimizing contract terms while protecting and enhancing customer trust.
- Partner with internal stakeholders, including Sales, Legal, and Customer Success Managers, to secure every renewal and minimize financial attrition.
- Present renewal proposals and options to customers, ensuring timely and successful renewals for the account.
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Proactively monitor and manage renewals in assigned territory, minimizing uninvoiced renewals and driving maximum renewal and up-selling from the install base.
- Minimum of five years of demonstrated success in an Account Management, Inside Sales, Renewal Account Management, or Customer Success capacity.
- Bachelor's degree in any discipline, preferably in Business, Marketing, MIS (Computer Sciences), or related field.
- Strong focus on contract negotiation and ability to effectively communicate in English.
- Equivalent combination of education, training, and experience may be considered in place of the above qualifications.
- Good understanding of SaaS/subscription-based renewals models, application, and sales techniques.
- Strong negotiation and objection handling skills, allowing for value-based contract negotiations at the CXO level, involving multi-year contracts.
- Experience leading customer retention and adoption of a SaaS product for complex accounts/territories.
- Flexible working hours/hybrid working model.
- Top-class health and dental insurance, wellness program, language education support with GoFluent.
- Paid holidays and Christmas break.
SAS - Global is a leader in data and AI, inspiring customers around the world to transform data into intelligence and questions into answers. We're a debt-free multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career coupled with flexibility and world-class employee experience.