Technical Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Msns Hr Technology Llc A tiempo completo

Job Summary:

We are seeking a highly skilled Level 1 Technical Assistance Expert to join our team at Msns Hr Technology Llc. This is a contract position offering $15.00 - $18.00 per hour.

About the Role:

As a Level 1 Technical Assistance Expert, you will serve as the first point of contact for end-users seeking technical assistance. Your primary responsibility will be to gather information on reported issues and perform basic troubleshooting. You will also assess and categorize incoming support requests, escalating more complex issues to Level 2 support or appropriate teams. Additionally, you will document all relevant information related to reported issues and solutions, contributing to the knowledge base for common problems and solutions.

Key Responsibilities:

  • Serve as an initial point of contact for end-users seeking technical assistance.
  • Gather information on reported issues and perform basic troubleshooting.
  • Assess and categorize incoming support requests.
  • Evaluate the severity of each issue and determine the best course of action.
  • Escalate more complex issues to Level 2 support or appropriate teams.
  • Document all relevant information related to reported issues and solutions.
  • Contribute to the knowledge base for common problems and solutions.

Requirements:

  • Bachelor's degree in Information Systems or a related field.
  • Proven experience in a Level 1 support role.
  • Strong understanding of common hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Basic knowledge of networking concepts.
  • Familiarity with ITIL principles is advantageous.

Benefits:

This contract position offers competitive pay ranging from $15.00 to $18.00 per hour. You must be able to commute or relocate to Guadalajara, Jalisco prior to starting work.

How to Apply:



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