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Application Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

We are seeking a skilled Application Support Specialist to join our team at Intugo Call Center. This role is responsible for providing technical support for our products, including ticket processing, issue analysis and resolution, and communication with internal stakeholders.

**Key Responsibilities:**

• Manage tickets, following established processes for ticket prioritization, resolution, and communication.

• Identify recurring issues, document and streamline common fixes.

• Collaborate with development teams to resolve complex technical issues.

• Participate in code reviews and contribute to the improvement of our software.

• Work closely with internal stakeholders to ensure timely and effective issue resolution.

**Requirements:**

• Strong problem-solving, analytical, and software debugging skills.

• Excellent data analysis and SQL skills for issue investigations.

• Proficiency in popular coding languages, including.Net/C#/Aspx, Javascript/HTML, and Azure development.

• Ability to demonstrate our company values in an ongoing and consistent way.

• 1+ years of demonstrated relevant experience.

**Benefits:**

• Competitive income and benefits package.

• Opportunities for professional growth and development.

• Collaborative and dynamic work environment.