Senior Fraud Loss Manager

hace 1 semana


Xico, México Citi A tiempo completo

The position of Senior Fraud Loss Manager is a critical role within Citi's Operations & Services team. As a senior management level position, it requires the ability to drive fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations & Services team.

Key Responsibilities:

Lead a team responsible for managing one or more components of the fraud loss portfolio
- Ensure that the team makes appropriate decisions using a risk/reward and customer-centric balance
- Monitor the execution of operational objectives, authorization detection strategies, and goals for the fraud area, and help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations, and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct the area supported and oversee the delivery of end results, budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives

Requirements:

6-10 years of experience in a related role
- Basic knowledge of the industry required
- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- Knowledge of private banking, high-net-worth clients, and operational fraud prevention is essential
- Salary range: $120,000-$180,000 per year

About Citi:

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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