Luxury In-Room Dining Manager

hace 3 semanas


Cabo San Lucas, Baja California Sur, México Four Seasons Hotels and Resorts A tiempo completo

Four Seasons Hotels and Resorts, a renowned leader in the hospitality industry, is seeking a highly skilled In-Room Dining Manager to join its team.

The estimated annual salary for this position is $85,000 - $110,000, depending on experience.

About Four Seasons Hotels and Resorts

With over 50 years of experience, Four Seasons has consistently ranked among the world's best hotels and most prestigious brands. Our greatest asset is our people, and we believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Job Description

The In-Room Dining Manager will be responsible for planning, organizing, and controlling the work of employees in the In-Room Department while ensuring guest satisfaction. This position provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness.

Key Responsibilities
  • Select, train, evaluate, lead, motivate, coach, and discipline all employees, and supervisors in the Hotel's In-Room Dining Department to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.
  • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests for guests, clients, and group contacts.
  • Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits for 24-hour a day In-Room Dining and In-Room Private Bar services.
  • Work closely with the Food and Beverage Director, Executive Chef to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
  • Observe physical condition of facilities and equipment in the In-Room Dining and Private Bar area and make recommendations for corrections and improvements as needed.
Requirements

To be successful in this role, you will need:

  • A college degree education or equivalent experience in F&B field.
  • Experience required in management positions minimum of 3 (three) years.
  • Prior experience in Food & Beverage department is highly desirable.
  • Knowledge of the ability to operate computer equipment.
  • Prior experience in Micros System.
  • Ability to read and speak and write in English and Spanish.
  • Understand and familiar with quality standards and service standards of the hotel.
  • Reasonable cost analysis and cost management skills.
  • Highest level of integrity and transparency.
  • Apply an ethical approach to the outcome of situations.
  • Strong interpersonal and relationship-building skills to work with cross-functional teams and vendors' delivery man.
  • Reasonable problem-solving, decision-making, and conflict resolution skills.
  • Work in a safe, prudent, and organized manner.
What We Offer

We offer a competitive salary, highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level, Shuttle service from San Lucas and San Jose del Cabo to the resort, Complimentary Dry Cleaning for Employee Uniforms, Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location, In-house training workshops for line and management employees, Employee Service Awards as well as Employee of the Month & Employee of the Year Awards, and many more property and location-specific benefits.

About the Location

Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja's East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf, and desert adventures.



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