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ELC Manager Americas

hace 2 meses

Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo
About Kerry

Kerry is a leading global taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products. Our vision is to be our customers' most valued partner, driving a world of sustainable nutrition.

About the Role

This is an exciting opportunity to lead a team of specialists in Employee Experience Services, driving a world-class service delivery team. As an Employee Life Cycle Manager Americas, you will be responsible for ensuring a right-first-time approach through innovative ways of working and the elimination of waste. You will deliver standardized, customer-centric services and solutions to employees and people managers across the globe.

Key Responsibilities
  1. Provide expert knowledge and guidance to Tier 1 employees on HR case management, HR support, and administration, driving a 'Best in Class' service centre.
  2. Analyze leading practices, market trends, and benchmarking to bring innovative thinking to Employee Relations & Manager Support services.
  3. Analyze internal metrics to provide insights into current and future team performance, adapting and improving the service in an agile and responsive way.
  4. Own the Business Continuity Plan and Disaster Recovery Plan for HR support services and Tier 2 contact levels in countries under your domain.
  5. Create and lead a high-performing team to achieve KPI/SLA targets and deliver outstanding operational results.
  6. Drive talent and performance through setting clear objectives, managing performance, and creating opportunities for the team.
  7. Demonstrate a deep knowledge of the Kerry GBS framework and service model, using this knowledge to ensure excellent cross-functional working and collaboration.
  8. Create and maintain a culture of Continuous Excellence across your team, enabling an environment of continued growth and development.
  9. Lead the simplification and standardization of ways of working and processes based on industry-leading practices.
  10. Owning the relevant process documentation, training material, measures definition, and ensuring they are up-to-date and applied by Tier 2 Teams across the organization.
  11. Champion a customer-focused, efficient, and cost-effective function with quick turnaround through optimal use of technology, automation, and lean processes.
Qualifications and Skills
  1. Strong PowerPoint skills to tell a story and make a case for change.
  2. Excellent Word skills to build template documents, business plans, and branded GBS materials.
  3. Proficient in Outlook to apply rules, manage folders, scheduling, and diaries, build standardized templates, and manage processes.
  4. Advanced Excel skills, including Fx functions, Pivots, charts, data analysis.
  5. Proficient in Visio to create and maintain process documentation.
  6. Strong Sharepoint skills to create and manage sites and content, upload shared materials, and share and engage with projects and other functions.
  7. Proficient in PowerBI to analyze dashboards, team performance, trends, and patterns to support business decision-making.
  8. Previous experience with SAP Successfactors HRIS and ServiceNow HR Service Delivery suite would be a significant advantage.
Legal / Regulatory
  1. Expert knowledge of relevant employment law, local regulations, and confident on training and advising others of the same.
  2. Expert knowledge of GDPR and data privacy laws, Immigration and visa requirements, Working time practices and limits, Employee relations case law, disciplinary, grievance, and long-term absence best practices, Statutory / Health and Safety / Ethical best practice and audit requirements.
Development of Self and Others
  1. Comfortable ensuring all stakeholders are fully trained on correct/relevant user processes to ensure a 'right-first-time' way of working.
  2. Confident giving both targeted feedback to individuals and small groups and widespread feedback to larger communities where education and strategic improvements are required.
  3. Proactively use problem-solving skills to help drive the GBS development agenda and roll out large-scale education and training programmes.
Language and Communication
  1. High level of English language proficiency as this is Kerry's most widely spoken language.
  2. Confidently able to successfully deliver services and have high-quality interactions with Business Partners and Customer groups.
  3. Able to select the most appropriate method of communication to any given situation and tailor approach accordingly to ensure the most receptive audience and the best likelihood of influence and success.
  4. Proficiency in one or more additional foreign language would be a significant advantage.
Qualifications/Experience

5+ Years Experience, Bachelors Degree

Key Stakeholders

Employees, Managers, Global Experience & Solution Lead – Employee & Manager Support Services, relevant CoE's, HR Business Partners, Operations, Finance, 3rd party vendors & Regulatory bodies