Customer Service Specialist

hace 4 días


Monterrey, Nuevo León, México Donaldson Company, Inc. A tiempo completo
Job Title: Specialist Customer Service Senior

Job Summary:

We are seeking a highly skilled Specialist Customer Service Senior to join our team at Donaldson Company, Inc. This role will be responsible for providing exceptional customer service, managing logistics, and driving business growth.

Key Responsibilities:

  • Provide prompt and thorough handling of all customer inquiries, claims, and complaints.
  • Manage marketing demand forecast and backlog to determine optimum inventory levels and appropriate stocking programs.
  • Collaborate with the Manufacturing Floor to provide scheduled production and interface with Engineering, Purchasing, and Accounting to develop and implement systems to facilitate production scheduling.
  • Coordinate and analyze business growth on products to balance the scheduling of new and existing products.

Requirements:

  • Minimum of 5 years of experience in customer service, schedule production, materials, and supply chain.
  • Advanced English Level.
  • Experience with ORACLE system.
  • Knowledge of shipping and logistics.
  • Manage and develop personnel.

Preferred Qualifications:

  • Management and negotiations with external and internal customers.
  • Launch of new projects.
  • Management of billing systems.

About Us:

Donaldson Company, Inc. is committed to solving the world's most complex filtration challenges. We are a technology and innovation leader, continuously evolving to meet the filtration needs of our changing world.



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