Field Engineer 4

hace 7 días


Xico, México Unisys A tiempo completo

**Job Summary**

We are seeking a highly skilled Field Engineer 4 to join our team at Unisys. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.

**Key Responsibilities**

  • Provide private label services support, including transformation services, PC installations, and PC peripheral and electronic equipment maintenance.
  • Take service calls and perform incident-specific activities as directed by the Help Desk, Service Desk, or script.
  • Perform routine installs, moves, adds, and changes as part of a directed team, including complex desktop and laptop break-fix work, whole unit replacement, and simple desktop printer fixes.
  • Load software with a script, perform scripted image loading, unit diagnostics, and replaceable unit swapping.
  • Perform troubleshooting by running basic diagnostics and replacing basic modules on PCs, servers, and peripherals.
  • Perform preventative maintenance activities on certain products as directed.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout and meet client-specific Service Level Agreements.
  • Update incident and request tickets accordingly within the ticketing system.
  • May provide Smart hands support using augmented reality.
  • May maintain stocks/inventory at client sites (if applicable).

**Requirements for Success**

  • Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

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