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IT Specialist with Hardware Expertise
hace 2 meses
Gdl Connect is a company based in Guadalajara, Mexico. We offer our North American partners and clients the opportunity to augment their functional teams while preserving their corporate culture and professional dynamics.
We believe in helping our team member employees grow professionally and embark on long-term career paths. Our focus is on driving results, teamwork, and providing a professional environment.
Job OverviewThis role involves working as an IT specialist with expertise in hardware configuration, troubleshooting, and maintenance. The successful candidate will be responsible for configuring desktops with the company's image, documenting activities, and following up on tickets throughout their lifecycle.
The ideal candidate will also have experience with ServiceNow and Microsoft Office Suite, as well as familiarity with Windows 7, 10, and 11. Strong networking concepts and hardware support skills are essential for this position.
Bachelor's degree in computer science or a related field is preferred, along with 4+ years of experience in technical support roles.
Responsibilities- Configure desktops with the company's image
- Document all activities in the ticket tool and follow up on tickets throughout their lifecycle
- Install computer peripherals including monitors, mice, keyboards, and Dock stations
- Fix hardware problems and generate warranties with equipment manufacturers when necessary
- Ensure compliance with processes outlined in the project's global contract
- Identify process improvements and contribute to enhancing service delivery
- Serve as the point person for projects, initiatives, rollouts, and onboarding new team members
- Share knowledge, provide guidance, and train other team members and end-users
- Communicate with Managers to identify and address issues
- Collaborate with the IT Service Delivery Coordinator to address user concerns and suggest improvements
- Provide onsite incident resolution for hardware, software, and networking issues
- Act as the leader of a small group of IT support engineers
- Respond promptly to communication requests
- Troubleshoot network printers
- Ensure compliance with the PC Refresh process
- Proficiency in networking concepts
- Strong knowledge of Windows 7, 10, and 11
- Experience with ServiceNow and Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
- Familiarity with Microsoft Outlook, Teams, and SCCM
- Hands-on experience in hardware support for PCs, laptops, mobile devices (iPhone and Android), and printers
- Bachelor's degree in computer science, Information Technology, or related field preferred
- 4+ years of experience in technical support roles
The successful candidate will receive a competitive salary between $30,000 -40,000 MXN brutos per month, along with prestaciones de ley (vacaciones, prima vacacional, aguinaldo, IMSS), vales de despensa ($1,000 MXN), estructura de bonos, horario laboral de lunes a viernes de 9:00-6:00, programas de entrenamiento y desarrollo profesional, estacionamiento gratuito, vales de despensa, tipo de puesto: Tiempo completo, salario: $30,000.00 - $40,000.00 al mes, horario: Lunes a viernes, prestaciones: Estacionamiento gratuito, Vales de despensa, Tipos de compensaciones: Bono de asistencia, lugar de trabajo: Empleo presencial
