IT Support Specialist
hace 2 días
About the Role
We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team in Guadalajara. This is an excellent opportunity for individuals who want to start their career in IT and be part of a rapidly expanding company.
Job Summary:
The IT Support Junior will provide technical assistance to users, troubleshoot hardware and software issues, and maintain smooth network operations. The successful candidate will have basic knowledge of hardware, software, and networking (TCP/IP, DNS, DHCP), experience in technical support or a related role, and excellent customer service and problem-solving skills.
Key Responsibilities:
- Assist with diagnosing and resolving hardware and software problems.
- Troubleshoot network connectivity and internet issues.
- Help with the installation, configuration, and maintenance of devices.
- Document, track, and follow up on incidents and solutions provided.
- Perform routine maintenance on IT equipment.
- Ensure timely updates of software and operating systems according to company policies.
- Manage hardware and software inventory efficiently.
- Maintain accurate records of incidents, resolutions, and processes.
- Generate periodic reports on the status of technical support operations.
- Assist in the creation and updating of user manuals and support documentation.
Qualifications and Skills:
- Basic technical knowledge of hardware, software, and networking (TCP/IP, DNS, DHCP).
- Experience in technical support or a related role.
- Excellent customer service and problem-solving skills.
- A team player who is adaptable and eager to learn.
- Strong communication skills, with an advanced level of English (B2-C1).
Benefits:
This full-time position comes with a competitive salary of $14,350 MXN per month, depending on experience and English proficiency. You will also receive full Mexican law benefits, including IMSS, paid vacations, and Christmas bonus, as well as access to discounts at cafes, gyms, spas, and more through our company benefits program.
About Us:
Hrpv Mexico is a rapidly expanding company with over 500 employees, always seeking new talent for internal promotions. We offer numerous opportunities for professional development and career growth in a supportive, dynamic environment.
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