Customer Support Specialist with IT Expertise
hace 2 semanas
Ntt Data is seeking a skilled Customer Support Specialist to join our team in Guadalajara, Jalisco. This role involves providing technical support for hardware and software issues, escalating complex problems to specialized teams, and documenting troubleshooting steps.
Salary and BenefitsWe offer a competitive salary, including a base salary of approximately $25,000 per year, plus benefits such as grocery tickets, Christmas bonuses, vacation time, and medical insurance. Our comprehensive package ensures that you receive the rewards you deserve for your hard work and dedication.
Job ResponsibilitiesYour key responsibilities will include:
- Providing general L1 support for hardware and MS Office packages
- Escalating technical support calls to other support groups as needed
- Supporting customers through email-generated requests or reports
- Documenting troubleshooting steps and customer incidents
To succeed in this role, you will need:
- Advanced English language skills
- 6 months of experience in customer service
- A willingness to work 45 hours per week, including afternoon and night shifts
- Interest in working in an IT environment
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies and are committed to equality and diversity in our hiring practices.
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