Senior VIP Relationship Manager
hace 19 horas
Our client, a leading iGaming software and platform provider, is searching for a Senior VIP Relationship Manager. This role involves overseeing a portfolio of assigned customers in Mexico and actively finding solutions to potential problems while engaging customers.
Main Responsibilities:- Identify and assess customers' needs to achieve satisfaction above normal standards.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Arrange activities tailored to customers' preferences in the designated market.
- Exceed customer expectations through exceptional service.
- Self-motivated and ambitious individual with excellent interpersonal skills.
- Get-things-done mentality with the ability to take initiative and execute.
- Excellent networking skills and market awareness.
- Previous experience handling VIP customers in the iGaming industry.
- Familiarity with CRM systems and practices is a plus.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong communication/public relations and active listening skills.
- Accountability and conscientiousness.
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