Senior VIP Relationship Manager

hace 19 horas


Ciudad de México, Ciudad de México Pentasia A tiempo completo

Our client, a leading iGaming software and platform provider, is searching for a Senior VIP Relationship Manager. This role involves overseeing a portfolio of assigned customers in Mexico and actively finding solutions to potential problems while engaging customers.

Main Responsibilities:
  • Identify and assess customers' needs to achieve satisfaction above normal standards.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Arrange activities tailored to customers' preferences in the designated market.
  • Exceed customer expectations through exceptional service.
Required Skills:
  • Self-motivated and ambitious individual with excellent interpersonal skills.
  • Get-things-done mentality with the ability to take initiative and execute.
  • Excellent networking skills and market awareness.
  • Previous experience handling VIP customers in the iGaming industry.
  • Familiarity with CRM systems and practices is a plus.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong communication/public relations and active listening skills.
  • Accountability and conscientiousness.


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